04-06-2019 02:42 PM
During screen state change (sometimes when going from tablet to laptop mode, sometimes when coming out of sleep mode) my mouse pointer disappears and won't come back without a reboot. This seems to have started happening after a windows update a couple weeks ago.
Edition: Windows 10 Home
Installed on: 03/30/2019
OS build 17763.404
04-06-2019 03:32 PM
UPDATE: plugged in a USB mouse and everything is fine, so perhaps I misdiagnosed this -- its actually the trackpad that stops working, not the mouse pointer disappearing. Confirmed that scroll gestures and the like don't work either, so definitely trackpad problem versus pointer problem.
05-10-2019 09:51 AM
Hi Ericvh! Thank you for highlighting this issue you are experiencing with your WoS device. I am curious to know if you have had any luck with pinpointing exactly what you do to cause the problem with the touchpad. Are you physically turning the device into tablet mode (moving the hinge 360 degrees) when it happens? If so, could you be accidentally hitting the F6 key that disables the touchpad? Please let me know if you have more information since you last posted. It is greatly appreciated!
08-14-2019 11:07 AM
The "F6" suggestion completely fixed the problem for me. I am not sure if I am actually hitting F6 on accident while flipping the screen around, but I can confirm that F6 does make the cursor reappear when I am back in laptop mode.
I hope this helps.