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visitjunior
Paper Tape
Posts: 7
Registered: ‎10-07-2018
Location: US
Views: 149
Message 1 of 3

Lenovo Yoga C930: Locked out for Laptop becuase of fingerprint scanner

Hello,

 

I am currently locked out of my Lenovo Yoga C930 laptop. I didnt not set up a pin/password for the laptop and just set up the fingerprint scanner to loggin.  Now no matter how many times i try to loggin to the laptop it wont read my fingerprint. Is there a work around for this to loggin.

 

-Thanks

 

JDGillis
Bit Torrent
Posts: 3,036
Registered: ‎12-11-2015
Location: US
Views: 123
Message 2 of 3

Re: Lenovo Yoga C930: Locked out for Laptop becuase of fingerprint scanner

First try cleaning the fingerprint reader with a soft cloth and mild cleaner, and then try moving your finger side to side with a little rolling action.

 

You should always have an alternative method to log on besides just the fingerprint reader just in case of hardware problems......how did you setup the fingerprint if you did not ever log on using password etc?

 

 

Best of luck

visitjunior
Paper Tape
Posts: 7
Registered: ‎10-07-2018
Location: US
Views: 104
Message 3 of 3

Re: Lenovo Yoga C930: Locked out for Laptop becuase of fingerprint scanner

Once i first bought this laptop, i sent up the fingerscanner as a login and never did a password for windows or to login... just relided on the fingerprint scanner. Is there a way to reset the password by calling customer service at lenovo? or is there another way?

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