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PeterYoga5
Paper Tape
Posts: 2
Registered: ‎11-24-2018
Location: CA
Views: 6,685
Message 1 of 35

Lenovo Yoga C930 Pen doesn't work

Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!). 

 

I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life. 

 

I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic.

 

Rob_VA
What's DOS?
Posts: 1
Registered: ‎11-25-2018
Location: US
Views: 6,573
Message 2 of 35

Re: Lenovo Yoga C930 Pen doesn't work

I am having issues with the same thing.  My troubleshooting so far has led me to believe it is actually an issue with the pen charging.  If you go to your Start Menu and search for Lenovo Pen Settings, there is a battery indicator for the pen in the top right corner.. If you look at the attached pic, you can see that the battery is super low and that is most likely the reason the pen is not working.

 

 

PeterYoga5
Paper Tape
Posts: 2
Registered: ‎11-24-2018
Location: CA
Views: 6,563
Message 3 of 35

Re: Lenovo Yoga C930 Pen doesn't work

 

Hi Rob_VA, 

 

Thanks for your response. My Lenovo Pen app doesn't look like yours (see picture attached). Yours represents the Pen that came with the laptop while mine shows the Pen with the top bottom. How did you get the Lenovo Pen app updated?

 

Lenovo Pen app.png

nirrrr
Fanfold Paper
Posts: 10
Registered: ‎11-23-2018
Location: US
Views: 6,535
Message 4 of 35

Re: Lenovo Yoga C930 Pen doesn't work

since we have a bunch of yoga c930 users here can someone help with my problem?

 

have you guys tried connecting external monitors with usb c to usb c connection? my monitor cant seem to detect it when its connected to my monitors usb c port.

Yrameau
Punch Card
Posts: 4
Registered: ‎11-27-2018
Location: FR
Views: 6,508
Message 5 of 35

Re: Lenovo Yoga C930 Pen doesn't work

I have the same problem, i despair...

GRandel
Fanfold Paper
Posts: 9
Registered: ‎11-30-2018
Location: US
Views: 6,449
Message 6 of 35

Re: Lenovo Yoga C930 Pen doesn't work

Same issue here, tried installing pen drivers on the c930's download page. Seemed to make what little pen functionality I had worse.

GRandel
Fanfold Paper
Posts: 9
Registered: ‎11-30-2018
Location: US
Views: 6,410
Message 7 of 35

Re: Lenovo Yoga C930 Pen doesn't work

Mine is working better. Opened device manager and uninstalled Lenovo Pen, 4 HID-Compliant vednor managed devices, & HID-Compliant Pen. Restarted. All the drivers appeared back in Device Manager and I have been using the pen withtout issue. Hopefully it helps someone.

Oliver_One
What's DOS?
Posts: 1
Registered: ‎12-06-2018
Location: DE
Views: 6,278
Message 8 of 35

Re: Lenovo Yoga C930 Pen doesn't work

Me too have the same problem, I am shure it´s a charging Problem. Look the picture, I think one of the Contacts is not in the right position.
tobagolove
Paper Tape
Posts: 1
Registered: ‎12-31-2018
Location: TT
Views: 5,841
Message 9 of 35

Re: Lenovo Yoga C930 Pen doesn't work

Hi, 

I'm not just having the issue of the pen not working ideally but also when I place the pen back in the slot it shuts my laptop down.

 

I'm not touching the power button, it just shuts down as the pen clicks in.

 

Anyone having this issue?

TIOSHO
What's DOS?
Posts: 1
Registered: ‎01-01-2019
Location: US
Views: 5,811
Message 10 of 35

Re: Lenovo Yoga C930 Pen doesn't work

i just got one yesterday and am having same problem     it didnt work at all at first,  i reinstalled drivers and got it to work, but says its low on battery and wont charge.   did you find a fix yet?

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