11-25-2018 11:25 AM
Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!).
I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life.
I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic.
11-25-2018 03:06 PM
I am having issues with the same thing. My troubleshooting so far has led me to believe it is actually an issue with the pen charging. If you go to your Start Menu and search for Lenovo Pen Settings, there is a battery indicator for the pen in the top right corner.. If you look at the attached pic, you can see that the battery is super low and that is most likely the reason the pen is not working.
11-25-2018 03:57 PM
Thanks for your response. My Lenovo Pen app doesn't look like yours (see picture attached). Yours represents the Pen that came with the laptop while mine shows the Pen with the top bottom. How did you get the Lenovo Pen app updated?
11-26-2018 08:15 PM
since we have a bunch of yoga c930 users here can someone help with my problem?
have you guys tried connecting external monitors with usb c to usb c connection? my monitor cant seem to detect it when its connected to my monitors usb c port.
11-30-2018 03:18 PM
Mine is working better. Opened device manager and uninstalled Lenovo Pen, 4 HID-Compliant vednor managed devices, & HID-Compliant Pen. Restarted. All the drivers appeared back in Device Manager and I have been using the pen withtout issue. Hopefully it helps someone.
12-31-2018 08:06 PM
I'm not just having the issue of the pen not working ideally but also when I place the pen back in the slot it shuts my laptop down.
I'm not touching the power button, it just shuts down as the pen clicks in.
Anyone having this issue?
01-01-2019 10:37 AM
i just got one yesterday and am having same problem it didnt work at all at first, i reinstalled drivers and got it to work, but says its low on battery and wont charge. did you find a fix yet?