06-26-2019 10:09 PM
The pen that comes along with the Lenovo Yoga C930 isn't working on my laptop. The battery shows full and I barely ever use the pen but I have many plans of starting to use it. It really saddens me that I left an HP laptop for a Lenovo just to come to this problem. It has only been 1 month since I've bought this laptop and I barely use the pen but then it doesn't work anymore. There was a time where I didn't charge the pen for a whole week but I put it back and didn't touch it ever since. It's impossible that anything could have happened to the pen because I left it in a drawer. The touch screen works perfectly fine.... I don't know what to do and I am really really sad/disappointed. I need help with this if anyone can let me know of anything I can do or what's wrong?
07-14-2019 11:47 PM
Greetings from Lenovo.
Check if the pen is detected in the device manager, if yes uninstall the Lenovo Pen, 4 HID-Compliant vendor managed device and HID-Compliant Pen. Restart the machine and check if you are able to use the pen.