10-27-2019 04:51 AM
Hello! Yesterday my laptop was working just fine, and today when the battery was about to die I plugged it in. After it was done charging I unplugged it, but then the whole laptop shut down (despite the battery being on 100%). I tried turning it back on, no luck, gave it a couple of minutes and tried again still to no effect. I plugged in the charger again and only then did the laptop switch on, and I now notice the light where the cable is blinks super fast and is red. If i unplug it, it shuts down again.
I read that I might need to change the battery, but the laptop is pretty much brand new - maybe a little over half a year old. I've also been told that the warranty might not cover issues like this, but I couldn't find anything in the actual booklet, so... is that really the case?
11-02-2019 08:51 PM
Thanks for reaching us here in our community forums.
Based on the description of what's happening, it is possible that the issue is a hardware related mainly the battery. It could be damaged or malfunctioning. We highly suggest calling our phone support for your repair options. Here's the list of our phone support https://pcsupport.lenovo.com/us/en/supportphonelist
-We'd like to know if your device is also shutting down when you unplugged the AC adapter? If it does, you need to call our phone support for your repair options as this is a hardware related problem.