06-07-2016 11:34 PM - edited 06-08-2016 01:57 AM
I am just about fed up. This laptop was amazing for the first eight months or so, but now the rotation is off the rails. It will switch to tablet and tent mode without being moved. Then it refuses to switch back to laptop mode. Itiw currently stuck in tent mode and will not go to either other mode. I am a writer. I need my keyboard. This is honestly unacceptable. I've tried everything - updating drivers, bios, etc. I wrote to Best Buy (where I purchased it) but they refused to help. Plus, my warranty is up. Any ideas?
Solved! Go to Solution.
06-08-2016 02:05 PM
Hi mclainam ,
Welcome to the Community Forums.
When did the issue started ? If a setting change was done system restore can be a quick fix jumping back to previous restore date point just in case ymc.exe (motion control) service was changed.
Initially check on Screen rotation lock button right side (item10 page 58) next to the volume.
On control panel , go to Display then screen resolution "Allow screen to autorotate " checked.
Search for Local Services then double click and check if Sensor Data Service, Sensor Monitoring Service and Sensor Service set in automatic. (you may also stop and start services to refresh).
Go to device manager > Sensors > HID sensor collection (check if available) .
If yes then update Reinstall & Update Softwares & Drivers (Lenovo Energy Manager , Lenovo Transition , Intel DPTF) from the the support site if needed.
Else, specially even after a full factory reset then most likely a hardware fix is needed and best to call in technical support for the service.
Update us how things go.
06-08-2016 03:26 PM
System refresh, system restore, and factory resetting all failed to work.
With the factory reset, the mouse worked for a few minutes, but then it automatically changed to tent mode and disabled.
It's acting as if laptop mode no longer exists! This is infuriating!
Looks like this is a hardware issue with either the keyboard or the transition sensor. (Sigh)
06-08-2016 05:39 PM
Hi mclainam ,
You have done neccessary steps to troubleshoot it.
Only left us with getting it done by technical support.
Give them a call so you can set your timetable and options for the service.
06-09-2016 08:59 AM
Hi mclainam ,
Great that factory reset via One key recovery reset back to normal defaults.
I would suggest thou to prevent this from happening is to try to control driver updates as it may be affected by the monthly automatic update of windows .
To do this you may follow this guide (same in Win8). This would allow you to still receive important Windows Update but in terms of the device drivers. You can have the user option when to update it if there is any need.
Hope this helped you find the best fix for your query.