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mclainam
Paper Tape
Posts: 3
Registered: ‎06-07-2016
Location: US
Views: 1,589
Message 1 of 6

Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

I am just about fed up. This laptop was amazing for the first eight months or so, but now the rotation is off the rails. It will switch to tablet and tent mode without being moved. Then it refuses to switch back to laptop mode. Itiw currently stuck in tent mode and will not go to either other mode. I am a writer. I need my keyboard. This is honestly unacceptable. I've tried everything - updating drivers, bios, etc. I wrote to Best Buy (where I purchased it) but they refused to help. Plus, my warranty is up. Any ideas?

Sr Support Specialist
Posts: 7,617
Registered: ‎11-30-2015
Location: PH
Views: 1,548
Message 2 of 6

Re: Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

Hi mclainam ,

 

Welcome to the Community Forums.

 

When did the issue started ? If a setting change was done system restore can be a quick fix jumping back to previous restore date point just in case ymc.exe (motion control) service was changed.

 

Initially check on Screen rotation lock button right side (item10 page 58) next to the volume.

On control panel , go to Display then screen resolution "Allow screen to autorotate " checked.

Search for Local Services then double click and check if Sensor Data Service, Sensor Monitoring Service and Sensor Service set in automatic. (you may also stop and start services to refresh).

 

Go to device manager > Sensors > HID sensor collection (check if available) .

If yes then update Reinstall & Update Softwares & Drivers (Lenovo Energy Manager , Lenovo Transition , Intel DPTF) from the the support site if needed. 

 

Else, specially even after a full factory reset then most likely a hardware fix is needed and best to call in technical support for the service.

 

Update us how things go.

 

Regards



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mclainam
Paper Tape
Posts: 3
Registered: ‎06-07-2016
Location: US
Views: 1,541
Message 3 of 6

Re: Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

System refresh, system restore, and factory resetting all failed to work.

 

With the factory reset, the mouse worked for a few minutes, but then it automatically changed to tent mode and disabled. 

 

It's acting as if laptop mode no longer exists! This is infuriating! 

 

Looks like this is a hardware issue with either the keyboard or the transition sensor. (Sigh)

Sr Support Specialist
Posts: 7,617
Registered: ‎11-30-2015
Location: PH
Views: 1,534
Message 4 of 6

Re: Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

Hi mclainam , 

 

Greetings.

 

You have done neccessary steps to troubleshoot it.

Only left us with getting it done by technical support.

 

Give them a call so you can set your timetable and options for the service.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

mclainam
Paper Tape
Posts: 3
Registered: ‎06-07-2016
Location: US
Views: 1,529
Message 5 of 6

Re: Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

Another update: Did the OneKey reset and it's back working. So there's that, at least. 

Sr Support Specialist
Posts: 7,617
Registered: ‎11-30-2015
Location: PH
Views: 1,516
Message 6 of 6

Re: Lenovo Yoga Pro 2 Won't Go Into Laptop Mode - HELP

Hi mclainam , 

 

Great that factory reset via One key recovery reset back to normal defaults. 

 

I would suggest thou to prevent this from happening is to try to control driver updates as it may be affected by the monthly automatic update of windows . 

 

To do this you may follow this guide (same in Win8). This would allow you to still receive important Windows Update but in terms of the device drivers. You can have the user option when to update it if there is any need. 

 

Hope this helped you find the best fix for your query.

 

Regards



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