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SajoHime
Paper Tape
Posts: 3
Registered: ‎03-27-2017
Location: US
Views: 230
Message 1 of 3

Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

Device make:

YOGA 92013IKB Glass

 

Product #:

80Y8

 

I have a Lenovo Yoga 920 and some of the keys on my physical keyboard have stopped working (4, r, f, v, 5, t, g, and b) but my onscreen keyboard works. I belive this started happening after I updated my Bios and did windows update. This has been going on for around a month and I am frustrated and cannot find a solution online anywhere. Please help.

 

Solutions I have tried:

Turning my laptop on and off/restart.

I have tried turning off fast startup and this temporarily fixed my keyboard but did not last.

Tried updating my drivers through Lenovo update, windows, and device manager.

I have gone into device manager and deleted my keyboards and that only worked temporarily too.

 

Community SeniorMod
Community SeniorMod
Posts: 9,259
Registered: ‎01-01-2010
Location: US
Views: 229
Message 2 of 3

Re: Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

Usually, when groups of keys in rows or columns stop working, the problem is the keyboard itself.  Are you still under warranty?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
SajoHime
Paper Tape
Posts: 3
Registered: ‎03-27-2017
Location: US
Views: 224
Message 3 of 3

Re: Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

No my warranty is expired.

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