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03-27-2017

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Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

2019-01-10, 6:45 AM

Device make:

YOGA 92013IKB Glass

 

Product #:

80Y8

 

I have a Lenovo Yoga 920 and some of the keys on my physical keyboard have stopped working (4, r, f, v, 5, t, g, and b) but my onscreen keyboard works. I belive this started happening after I updated my Bios and did windows update. This has been going on for around a month and I am frustrated and cannot find a solution online anywhere. Please help.

 

Solutions I have tried:

Turning my laptop on and off/restart.

I have tried turning off fast startup and this temporarily fixed my keyboard but did not last.

Tried updating my drivers through Lenovo update, windows, and device manager.

I have gone into device manager and deleted my keyboards and that only worked temporarily too.

 

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10958 Posts

01-02-2010

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Re: Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

2019-01-10, 6:49 AM

Usually, when groups of keys in rows or columns stop working, the problem is the keyboard itself.  Are you still under warranty?


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

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3 Posts

03-27-2017

US

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Re: Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

2019-01-10, 6:59 AM

No my warranty is expired.

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1 Posts

10-21-2019

GB

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Re: Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

2019-10-21, 10:41 AM

Hello, I also have the Lenovo Yoga 92013IKB Glass.

 

Around the first week of September 2019, several keys on the right side of the physical keyboard stopped working:

8, i, k, ","

9, o, l, "."

0, p, ";" , /

-, [, ',

"PrtSc", =, ], #

 

I tried cleaning it with air-duster but did not solve the problem.

 

I keep my laptop updated with the Windows updates.

There is a, relatively recent, BIOS version released by Lenovo which I have not installed. I wonder if that could be the reason.

 

My warranty expired on 06 September 2019. I contacted Lenovo support some weeks ago. Unfortunately, there are no technical repairs by Lenovo in the UK.

 

I noticed that the person who replied earlier to your case mentioned that, when the keys that are not working are grouped in columns, the problem is likely to be a physical fault of the keyboard rather than software related.

 

If you or someone else from this community managed to fix that issue with the keyboard, any suggestion/comment would be much appreciated.

 

Thank you in advance.

 

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