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tmfitness
Blue Screen Again
Posts: 3
Registered: ‎06-12-2019
Location: GB
Views: 174
Message 1 of 5

Lenovo Yoga five zero three number keys not working

In the past few days I have noticed that most of the number keys at the top of my keyboard no longer work. Sometimes I have to press the key repeatedly until a number or numbers appear and then, occasionally, I tap the key once and multiple numbers appear at once. This is mainly the keys at either end of the scale, the 5 and 6 keys seems OK.

 

I haven't got the keyboard wet or dropped the laptop and only had it since January of this year, although it gets used most days. 

 

Any advice on potential fixes would be greately recieved because this makes it extremely hard to do my work, which involves typing numbers a lot, and to enter passwords online.

 

Windows ten

Product number: eighty one EK

BIOS: 7QCN38WW

 

Regards

Sr Support Specialist
Posts: 8,885
Registered: ‎11-30-2015
Location: PH
Views: 140
Message 2 of 5

Re: Lenovo Yoga five zero three number keys not working

Hi tmfitness

 

Welcome to the Community Forums.

 

You can try the steps shown here to help isolate the issue specially if an external keyboard works ok with the affected keys.

 

Some keys (letter, number or symbol key) on the keyboard not work- idea laptops/desktops 

 

Take note :

If failed keys do not work on the command prompt, the issue should be PC hardware issue with high possiblity. Call in technical support for in-warranty coverage.

 

I hope this helps answer your query.

 

Regards



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tmfitness
Blue Screen Again
Posts: 3
Registered: ‎06-12-2019
Location: GB
Views: 119
Message 3 of 5

Re: Lenovo Yoga five zero three number keys not working

Hi thanks for replying.

 

I have tried the onscreen keyboard and the same keys work fine there.

 

I was unable to follow the other suggestions. The ease of access screen was different and I couldn't follow the instructions. As for command prompt, I don't appear to have that option on my lap top - see attached image.

 

It seems odd that it's only the numbers one, two, three, seven, eight, nine and zero that don't work. The dash -_ key works fine, for example as do 5 and 6 %^.

 

I have run a security scan and there doesn't appear to be any threats on the computer, so I can only assume the keyboard itself is faulty, which seems strange given that the device is still relatively new and has not been mis handled in any way. Any further advice would be appreciate - please use layman language, I am no tech geek.

 

Regards

Sr Support Specialist
Posts: 8,885
Registered: ‎11-30-2015
Location: PH
Views: 112
Message 4 of 5

Re: Lenovo Yoga five zero three number keys not working

Hi tmfitness,

 

Greetings.

 

Would an external USB keyboard be available and work?

 

Press Win key + R.

Type cmd

Once the black box appear, use those affected keys.

 

Update us how it goes.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

tmfitness
Blue Screen Again
Posts: 3
Registered: ‎06-12-2019
Location: GB
Views: 106
Message 5 of 5

Re: Lenovo Yoga five zero three number keys not working

Hi

 

I borrowed a keyboard and followed your advice. and somehow everything seems to be working now. 1234567890 1234567890 !"£$%^&*()

 

I don't know what that did but it seems to have fixed the problem. Thanks.

 

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