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pinielbaz
What's DOS?
Posts: 1
Registered: ‎12-10-2016
Location: IL
Views: 125
Message 1 of 2

Lenovo Yuga 3 Pro - shutdown it'tself and dont power on.

Hello everybody!

we bought before mote then 1 years the computer in "Best buy" in California.

we are living out of USA, so it was a difficult for us to use the warrenty.

 

the problem we experience is:

while we using the computer for regular using (write a documents, internet and some simple using) the copmuter shutdown it'self.

the shuting down isn't occure correctly, it's seen like dissconnect the power adapter and no buttery.

like dissconnect the power cord for desktop computer.

we start to experience the problem before 7-8 mounth's.

the computer bought on October 2015.

 

after the shutdown, i dont success to tune it on again.

the symptom is:

 

1. the copmuter shutdown it'self while the charger is connect and the battery precent isn't low.

 

2. after the computer shutdown it'self the power led isn't turn on, there is no white or orange light on.

i dissconnect and connect again the charger and the computer isn't charging and it's not power on also without charger.

 

3. sometimes the problem resolve after 30 minitus, sometines after 1 houre and sometimes after several days Smiley Sad

we dont to any special action, only try and try to turne it on.

 

on July 2016 the computer shut down it'self and i dont success to turn it on anymore.

 

on of my freind take with him the computer to California on last September and tried to use the warrenty.

we got a guidance for lenovo customer service to deliver the computer in "Best buy" with the warrenty certificate.

unfortunately, the copmuter decide to turne on in "Best Buy" and the answer we got was that there is no any problem and that the technical appartment did some tests and checks for the computer and everything looks OK.

any explain wasn't help us and the computer wasn't sent to another lab of lenovo.

the test's was occured in a lab of "Best Buy".

 

before several weeks the problem start again.

the computer shutdown it'self and dont power on.

after several days we succeed to turne it on angin.

i read some articals on the internet about some problem and the recommands it's to hold the power button for 10 seconds and after that the problem resolve and computer turne on again.

i will try it in the next time, but form the articals i don't understand if i have the same problem.

in my scenario there is no any light on the power led and on the articals there is no any reference for the power led.

 

some question i found:

http://ccm.net/forum/affich-854547-lenovo-yoga-3-won-t-turn-on

 

any body know something about this problem?

any body had a same problem?

any body have some idia why the problem occure?

 

sorry for the digging and thanks for the help!!

 

 

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 77
Message 2 of 2

Re: Lenovo Yuga 3 Pro - shutdown it'tself and dont power on.


@pinielbaz wrote:

Hello everybody!

we bought before mote then 1 years the computer in "Best buy" in California.

we are living out of USA, so it was a difficult for us to use the warrenty.

 

the problem we experience is:

while we using the computer for regular using (write a documents, internet and some simple using) the copmuter shutdown it'self.

the shuting down isn't occure correctly, it's seen like dissconnect the power adapter and no buttery.

like dissconnect the power cord for desktop computer.

we start to experience the problem before 7-8 mounth's.

the computer bought on October 2015.

 

after the shutdown, i dont success to tune it on again.

the symptom is:

 

1. the copmuter shutdown it'self while the charger is connect and the battery precent isn't low.

 

2. after the computer shutdown it'self the power led isn't turn on, there is no white or orange light on.

i dissconnect and connect again the charger and the computer isn't charging and it's not power on also without charger.

 

3. sometimes the problem resolve after 30 minitus, sometines after 1 houre and sometimes after several days Smiley Sad

we dont to any special action, only try and try to turne it on.

 

on July 2016 the computer shut down it'self and i dont success to turn it on anymore.

 

on of my freind take with him the computer to California on last September and tried to use the warrenty.

we got a guidance for lenovo customer service to deliver the computer in "Best buy" with the warrenty certificate.

unfortunately, the copmuter decide to turne on in "Best Buy" and the answer we got was that there is no any problem and that the technical appartment did some tests and checks for the computer and everything looks OK.

any explain wasn't help us and the computer wasn't sent to another lab of lenovo.

the test's was occured in a lab of "Best Buy".

 

before several weeks the problem start again.

the computer shutdown it'self and dont power on.

after several days we succeed to turne it on angin.

i read some articals on the internet about some problem and the recommands it's to hold the power button for 10 seconds and after that the problem resolve and computer turne on again.

i will try it in the next time, but form the articals i don't understand if i have the same problem.

in my scenario there is no any light on the power led and on the articals there is no any reference for the power led.

 

some question i found:

http://ccm.net/forum/affich-854547-lenovo-yoga-3-won-t-turn-on

 

any body know something about this problem?

any body had a same problem?

any body have some idia why the problem occure?

 

sorry for the digging and thanks for the help!!

 

 


Hi Pinielbaz,

 

It sounds like your machine is building a static charge inside. The is then shutting it off and once the static has discharged it is allowing the unit to be turned on again.

 

I would reccommend trying the static discharge you have read about, However i would say hold the power button down for 60 seconds instead of 10.

 

Let us know how you get on.

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