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3 Posts

02-18-2018

Canada

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Lenovo ideapad 720s screen crack

2018-02-18, 6:28 AM

Hi,

 

I am writing here because i am concerned by an issue that happened to me today. I came home from school where i was working on my laptop, then once i got home i picked my laptop to work again, but i instantly noticed a big crack on my screen going from the top, near the camera, spreading until it reaches the bottom left of the screen. I decided to call the warranty service from lenovo and explained them the situation, but the customer service representative told me that the warranty doesn't cover physical damage and and that i had to send them the computer so a technician decides whether it is my fault or not... I am very concerned by the situation because i am sure that that crack isn't the result of a bad usage of the product from me, i always take care of it and i have it since almost 2 months. 

 

Considering that, i just wanted to know if something similar happened to other people here and what did the technicians decide ? Thanks for your help

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13866 Posts

12-07-2009

Czech Republic

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Re: Lenovo ideapad 720s screen crack

2018-02-20, 11:31 AM

Do you mind to upload some photos?



Due to my absence, I may not reply your posts and/or personal messages

https://www.krasotaiskusstva.com
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3 Posts

02-18-2018

Canada

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Re: Lenovo ideapad 720s screen crack

2018-02-20, 15:38 PM

Here's a picture i took after calling the warranty service

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1 Posts

08-30-2018

Singapore

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Re: Lenovo ideapad 720s screen crack

2018-08-30, 14:58 PM

Hey, I too had the same experience with my office laptop. What did the technician say?

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