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Yanisk
Paper Tape
Posts: 2
Registered: ‎02-17-2018
Location: CA
Views: 597
Message 1 of 4

Lenovo ideapad 720s screen crack

Hi,

 

I am writing here because i am concerned by an issue that happened to me today. I came home from school where i was working on my laptop, then once i got home i picked my laptop to work again, but i instantly noticed a big crack on my screen going from the top, near the camera, spreading until it reaches the bottom left of the screen. I decided to call the warranty service from lenovo and explained them the situation, but the customer service representative told me that the warranty doesn't cover physical damage and and that i had to send them the computer so a technician decides whether it is my fault or not... I am very concerned by the situation because i am sure that that crack isn't the result of a bad usage of the product from me, i always take care of it and i have it since almost 2 months. 

 

Considering that, i just wanted to know if something similar happened to other people here and what did the technicians decide ? Thanks for your help

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 532
Message 2 of 4

Re: Lenovo ideapad 720s screen crack

Do you mind to upload some photos?


http://www.krasotaiskusstva.com
Yanisk
Paper Tape
Posts: 2
Registered: ‎02-17-2018
Location: CA
Views: 525
Message 3 of 4

Re: Lenovo ideapad 720s screen crack

Here's a picture i took after calling the warranty service

Karthik87mit
What's DOS?
Posts: 1
Registered: ‎08-30-2018
Location: SG
Views: 229
Message 4 of 4

Re: Lenovo ideapad 720s screen crack

Hey, I too had the same experience with my office laptop. What did the technician say?

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