02-17-2018 10:28 PM
I am writing here because i am concerned by an issue that happened to me today. I came home from school where i was working on my laptop, then once i got home i picked my laptop to work again, but i instantly noticed a big crack on my screen going from the top, near the camera, spreading until it reaches the bottom left of the screen. I decided to call the warranty service from lenovo and explained them the situation, but the customer service representative told me that the warranty doesn't cover physical damage and and that i had to send them the computer so a technician decides whether it is my fault or not... I am very concerned by the situation because i am sure that that crack isn't the result of a bad usage of the product from me, i always take care of it and i have it since almost 2 months.
Considering that, i just wanted to know if something similar happened to other people here and what did the technicians decide ? Thanks for your help