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ingaeglite
Blue Screen Again
Posts: 2
Registered: ‎11-17-2016
Location: DE
Views: 399
Message 1 of 3

Lenovo support broke my Windows 10 OS license

Warranty service replaced BIOS on my Lenovo Ideapad Yoga 3 laptop (service order #7024609337). As a result OS was downgraded from Windows 10 to Windows 8.1. I have contacted Lenovo multiple times: Within same email thread about the warranty support and through official service request web form. NO REACTION! Not a single reply! Except ofcaurse request fill in a form and evaluate the service.
Is this Lenovo strategy to wait for warranty to expire and leave buyer with broken Lenovo Ideapad Yoga 3 laptop and old OS? 

Guru
Posts: 2,239
Registered: ‎04-17-2014
Location: US
Views: 320
Message 2 of 3

Re: Lenovo support broke my Windows 10 OS license

You can visit this site to upgrade to Windows 10: https://www.microsoft.com/en-us/accessibility/windows10upgrade?tduid=(14c348e893a91089cb2980533c6ee1...)()


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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ingaeglite
Blue Screen Again
Posts: 2
Registered: ‎11-17-2016
Location: DE
Views: 278
Message 3 of 3

Re: Lenovo support broke my Windows 10 OS license

I think it is stated quite clearly, that this ugprade is intended for very specific purposes.

I bought a Lenovo laptop with particular BIOS key, and to this key I have a license for Windows 10. Lenovo warranty service without asking or clarifying removed this key thus invalidating the license I had in the moment of purchase.

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