English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

3 Posts

11-17-2016

DE

14 Signins

127 Page Views

  • Posts: 3
  • Registered: ‎11-17-2016
  • Location: DE
  • Views: 127
  • Message 1 of 3

Lenovo support broke my Windows 10 OS license

2017-02-18, 10:17 AM

Warranty service replaced BIOS on my Lenovo Ideapad Yoga 3 laptop (service order #7024609337). As a result OS was downgraded from Windows 10 to Windows 8.1. I have contacted Lenovo multiple times: Within same email thread about the warranty support and through official service request web form. NO REACTION! Not a single reply! Except ofcaurse request fill in a form and evaluate the service.
Is this Lenovo strategy to wait for warranty to expire and leave buyer with broken Lenovo Ideapad Yoga 3 laptop and old OS? 

Reply
Options

2443 Posts

04-17-2014

US

3393 Signins

42005 Page Views

  • Posts: 2443
  • Registered: ‎04-17-2014
  • Location: US
  • Views: 42005
  • Message 2 of 3

Re: Lenovo support broke my Windows 10 OS license

2017-02-18, 23:16 PM

You can visit this site to upgrade to Windows 10: https://www.microsoft.com/en-us/accessibility/windows10upgrade?tduid=(14c348e893a91089cb2980533c6ee123)(256380)(2459594)(TnL5HPStwNw-0FBZfNm6YPFXNhiu3o52rA)()


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the thumbs up to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an Accepted Solution!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Please do not PM me for individual requests... please post to the forums instead :)

Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it was before!

The 'Search' function is currently down. In the interim, please get help through browser searches.

Please ensure the option 'Subscribe me automatically to all discussions I have participated in' is enabled under your forum settings. That way, you'll be notified if anyone replies to your thread!

Reply
Options

3 Posts

11-17-2016

DE

14 Signins

127 Page Views

  • Posts: 3
  • Registered: ‎11-17-2016
  • Location: DE
  • Views: 127
  • Message 3 of 3

Re: Lenovo support broke my Windows 10 OS license

2017-02-20, 20:23 PM

I think it is stated quite clearly, that this ugprade is intended for very specific purposes.

I bought a Lenovo laptop with particular BIOS key, and to this key I have a license for Windows 10. Lenovo warranty service without asking or clarifying removed this key thus invalidating the license I had in the moment of purchase.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete