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Paper Tape
Posts: 3
Registered: ‎05-16-2017
Location: US
Message 1 of 6 (306 Views)

Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

 
Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 2 of 6 (246 Views)

Re: Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

Hi there, Paulo -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Have you installed the Chipset drivers for the system? Also try to reset default settings of the BIOS.

 

Update us how it goes.

 

 

 

Regards,

 

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Paper Tape
Posts: 3
Registered: ‎05-16-2017
Location: US
Message 3 of 6 (203 Views)

Re: Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

Hi thanks for you note.

 

Have preformed both (chipset driver installation and reset Setting of BIOS) as per your suggestion

 

Have also reset the computer for the original set up , now I can locate the touch screen driver but at properties there is remark that says: " currently this hardware is not connected to the computer (code 45). To fix this problem  reconnect this hardware to the computer."

 

also so it is not possible to enable or disable it.

 

would you know how should I proceed?! 

 

Thanks for your help

 

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 4 of 6 (183 Views)

Re: Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

Press Windows+X.

- Select Device Manager.

- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.

- Restart your computer.

- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.  Your issue should be resolved!

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Paper Tape
Posts: 3
Registered: ‎05-16-2017
Location: US
Message 5 of 6 (173 Views)

Re: Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

Thanks Shashi

but there was not touchscreen driver under mice and other poiting devices.

i uninstalled the hidden hid compliant mouse and restarted the computer but no hid touchscreen driver is in the list and still can't have the touchscreen working....I'm so frustrated about it.

 

let me know if you have any other ideas to try

thanks 

 

 

 

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 6 of 6 (132 Views)

Re: Lenovo yoga 11s - No hid complaint touch screen installed, how to re-install it? (windows 10)

Last resort would be backing up your files and doing a factory reset to isolate if it's an OS issue. If it doesn’t resolve the issue, Kindly contact Lenovo service centres for hardware assistance.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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