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Gharri
What's DOS?
Posts: 3
Registered: ‎04-27-2015
Location: Birmingham
Views: 502
Message 1 of 8

Lenovo yoga 2 screen not working

The screen is on but only the mouse arrow is visable, can anybody assist?
Social Support Agent
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Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 485
Message 2 of 8

Re: Lenovo yoga 2 screen not working

hi Gharri

 

Welcome to the Forums.

 

When you said  "the screen is on but only the mouse arrow is visable", do you mean the Touchscreen is not working?

 

If the touchscreen is not working, try the following steps:

1. Open system properties to determine if the OS is detecting the touch capability.

   - Link to picture (Touchscreen not working, proceed to Step 3)

   - Link to picture (Touchscreen is detected, proceed to Step 2)

 

2. Press the Windows key‌ Windows logo key+R, type devmgmt.msc and press Enter. On the device manager, click view > show hidden devices and under Human Interface Devices section, uninstall the HID-compliant device touch screen (this is the driver that controls the touchscreen). When finished, reboot the system and observe.

    - Sample image

 

3. Turn off the machine and press the OneKey Recovery button and select System Recovery. On the menu, try to touch an item but don't proceed in doing the system recovery -- this is to check if the digitizer (the hardware part that enables touchscreen functionality) is working.

 

If the Touchscreen is working, boot back into Windows and backup important files then prooceed with the System Recovery.

 

If the Touchscreen is still not working even in the System Recovery menu then it's likely that the digitizer is faulty and you will need to contact lenovo for warranty service.

 

Support phone list

 

 

Regards

 



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Gharri
What's DOS?
Posts: 3
Registered: ‎04-27-2015
Location: Birmingham
Views: 483
Message 3 of 8

Re: Lenovo yoga 2 screen not working

The touch screen is working fine, but the screen is blank. The curser moves around from the mouse board, but the screen is blank.

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
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Message 4 of 8

Re: Lenovo yoga 2 screen not working

hi there,

 

When you get the blank screen with cursor, can you try opening Task Manager by pressing Ctrl+Shift+Esc and observe.

 

If the Task Manager opens then it's likely similar to this thread. Can you try the solution that was suggested and observe.

 

 

Let me know how it goes.

 

Regards



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Gharri
What's DOS?
Posts: 3
Registered: ‎04-27-2015
Location: Birmingham
Views: 479
Message 5 of 8

Re: Lenovo yoga 2 screen not working

Thanks for the reply but no it didn't work. The laptop is not responding.

Social Support Agent
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Message 6 of 8

Re: Lenovo yoga 2 screen not working

Looks like a video driver problem.

 

If you're not able to see the Windows login screen after a cold boot then you may want to consider the following:

Option 1.

If you have created a recovery drive using this method, you will need to boot from it and try to access Safe Mode. If you didn't create a recovery drive, you can use another Windows 8/8.1 and create the recovery drive there.

 

Alternatively, you can also try to trigger the push-button reset mode (this is like a recovery environment to restore the pc fromr previous working state). To do this, hold the power button while on the Windows loading screen (you need to do this twice). If successful, you'll an prompt similar to this image. From here, select See advanced repair options > Troubleshoot > Advanced Options > Windows Startup Settings and select Safe Mode

 

Additional guide:

5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

 

If booting in Safe Mode works,  uninstall the display driver and boot in normal mode and observe.

 

Option 2:

Shutdown the machine, press the OneKey Recovery button and select System Recovery. If you get to the recovery  screen,  proceed in restoring the machine to factory settings and observe (note that this will wipe all data on the OS Partition)

  - Sample image

 

 

Regards



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brendanlarkin
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Posts: 8
Registered: ‎05-31-2016
Location: AU
Views: 281
Message 7 of 8

Re: Lenovo yoga 2 screen not working

Hi NeoKenchi
I saw your answer and thought you may help me - do you reckon only way to fix is Windows re-install ?
Ive posted following at https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-2-Pro-Touch-screen-not-working/m-p/33...


Re: Yoga 2 Pro Touch screen not working

Options

‎05-31-2016 10:00 PM
Im having same problem and hating it with no touch screen - pls help

- touch screen was fine until I left a usb memory stick in too long and laptop was in tablet mode and automatically went to power save hibernate. When I woke it up the touch screen isnt working and "Pen and touch" is disabled
- have read all these posts and now disabled USB power mngmt
- dont have a previous "save" of windows
- dont want to upgrade to Windows 10
- want to avoid complete reinstall Windows (basically dont want to lose MS Office)
- DevMngr hidden devices shows a HID-compliant touch screen "Currently this device is not connected to the computer (Code 45)
- laptop is Lenovo Yoga 2 Pro Windows 8.1 (with touchscreen)

brendanlarkin
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Posts: 8
Registered: ‎05-31-2016
Location: AU
Views: 222
Message 8 of 8

Re: Lenovo yoga 2 screen not working

 

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