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OsiBasi
Paper Tape
Posts: 1
Registered: ‎05-24-2017
Location: SE
Views: 807
Message 1 of 4

Lenovo yoga 710-14ikb Bluetooth suddenly dissapeared!

I was using my computer like normal, when suddenly my bluetooth mouse stopped working. I try clicking on the bluetooth icon on the taskbar the bluetooth icon just dissapeared.

When going to settings there is only the "bluetooth & other devices menu" and i try activating my devices through there - but it says bluetooth is turned off, and there doesn't seem to be a button to activate it again.

I look through pretty much every settings menu but find nothing.
I try googling some fixes (going through, Windows services, device manager etc.) but none of them work and even try to do a system restore of a week back, the bluetooth icon in the taskbar appeared again, although my devices still weren't working and simply hovering over it made it dissapear, again. 

I later tried downloading & installing the driver from here and it shows "Status: Installation not needed (No device for update present)

 

 

I'm not sure what the hell is going on i'd like some help. My computer is barely 5 months old. 

Guru
Posts: 1,952
Registered: ‎02-27-2012
Location: US
Views: 753
Message 2 of 4

Re: Lenovo yoga 710-14ikb Bluetooth suddenly dissapeared!

Hi, welcome to the forum.

 

What is the "Windows Device Manager" saying about the bluetooth device ?

2017-05-24 20_15_52-Administrador de dispositivos.png

Can you check if the bluetooth complete disapear from the list, or if it shows some yellow warning sign when the issue appear.

 

Please check which bluetooth model do you have installed, on the support site for your model there are two bluetooth drivers:

1) Bluetooth Driver (Liteon, Qualcomm) for Windows 10 (64-bit) - Yoga 710-14IKB, Yoga 710-15IKB

2) Intel Bluetooth Driver for Windows 10 (64-bit) - Yoga 710-14IKB, Yoga 710-15IKB

 

Regards

 












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GerriR
Paper Tape
Posts: 2
Registered: ‎06-17-2017
Location: US
Views: 510
Message 3 of 4

Re: Lenovo yoga 710-14ikb Bluetooth suddenly dissapeared!

The bluetooth doesn't show... I can get it to show by showing hidden devices.  I actually have a Lenovo YOGA 72015IKB, but the problem was exactly the same

GerriR
Paper Tape
Posts: 2
Registered: ‎06-17-2017
Location: US
Views: 502
Message 4 of 4

Re: Lenovo yoga 710-14ikb Bluetooth suddenly dissapeared!

The Bluetooth doesn't show - I can get it to show b showing hidden devices, but everything other than the top Bluetooth entry is grayed out. I actually have a Lenovo YOGA 72015IKB

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