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skyethur
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Posts: 20
Registered: ‎09-21-2017
Location: US
Views: 1,074
Message 1 of 4

Lenovo yoga 720 13" FHD touchpad issue

I just got the laptop on 9/20/17 and I quickly noticed the touchpad has delay response on google chrome browser and other apps. When i try to copy/paste the words on the browser it has 2-3 sec delayed to highlight and when scrolling and moving the pad it is frozen for a second. I did update the firmware and raised sensitivity but nothing works. anyone knows what the problem is before i exchange this laptop?

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 1,037
Message 2 of 4

Re: Lenovo yoga 720 13" FHD touchpad issue

Hi skyethur,

 

Welcome to the Lenovo community,


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal 

Also, Try to download the Touchpad and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

skyethur
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Posts: 20
Registered: ‎09-21-2017
Location: US
Views: 1,015
Message 3 of 4

Re: Lenovo yoga 720 13" FHD touchpad issue


@Rhamizz wrote:

Hi skyethur,

 

Welcome to the Lenovo community,


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal 

Also, Try to download the Touchpad and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 


I did everything but the touchpad still has delayed when tapping on certain app. when i use physical click it works perfectly only on tap gesture has 1-2 seconds delay. so this is some kind of hardware issue.. I will return this laptop at bestbuy if no solution.

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 978
Message 4 of 4

Re: Lenovo yoga 720 13" FHD touchpad issue

Hi skyethur,

 

Thank you for the reply,

 

Please contact your near by service center from here .

Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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