cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
victormontoya
Blue Screen Again
Posts: 4
Registered: ‎06-16-2016
Location: MX
Views: 1,034
Message 1 of 7

Lenovo yoga 900 - key "P" from the keyboard just pop out

I just bought my lenovo yoga 900, like a month ago, so i was very scared when i open the notebook and notice that the key "P" was in a funny position, so i clicked it and for my horror the key just pop out, an today something similar happened to the right shift key, so now i am very afraid of using my new laptop in tablet mode, and for all i know now, i can lose key by key!, lenovo cover this with the warranty?

Sr Support Specialist
Posts: 7,454
Registered: ‎11-30-2015
Location: PH
Views: 1,011
Message 2 of 7

Re: Lenovo yoga 900 - key "P" from the keyboard just pop out

Hi victormontoya , 

 

Welcome to the Community Forums. 

 

The popping keys you are having is mechanical in nature and not caused by any accidents so this is something that your warranty would cover.  As this may be an isolated event on some devices you may call in technical support to cover the neccessary repair for your laptop. 

 

You may call in technical support:

 

Spanish,English  8:00 - 22:00 Monday - Sunday 
001-800-083-4916 0155-4738-0317 (Standard Charges Apply)
Schedule a Callback for faster support

 

Update us how it goes . 

Hope this helped answer your query.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Juan811
Paper Tape
Posts: 5
Registered: ‎06-17-2016
Location: MX
Views: 981
Message 3 of 7

Re: Lenovo yoga 900 - key "P" from the keyboard just pop out

Hi,

I'm getting the same issue with my yoga 900 keyboard, especifically the right shift key has just poped out so now i'm not using the notebook in tablet mode to avoid the same situation with another keys.

I have generated a service request since 2 weeks ago in technical support but i have had no success because of the schedule.

Please could you help me in order to solve this situation.

Regards.

 

 

 

 20160531_210819_opt.jpg

 

 

Sr Support Specialist
Posts: 7,454
Registered: ‎11-30-2015
Location: PH
Views: 977
Message 4 of 7

Re: Lenovo yoga 900 - key "P" from the keyboard just pop out

Hi Juan811 , 

 

The best solution for this is calling tech support for them to replace the entire keyboard for you within warranty.

Do take time to give them a call .

 

Update us how the call goes.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

victormontoya
Blue Screen Again
Posts: 4
Registered: ‎06-16-2016
Location: MX
Views: 937
Message 5 of 7

Re: Lenovo yoga 900 - key "P" from the keyboard just pop out

Hi, i found a silicone protectors on amazon that can cover the keyborad and less prevent from losing keys, the problem for me is that they don't send it to México, but there is plenty of covers that can protect the lenovo from this situations.
https://www.amazon.com/CaseBuy-Silicone-Keyboard-Protector-Touch-Screen/dp/B0190KQ5DQ/ref=sr_1_1?ie=...

Juan811
Paper Tape
Posts: 5
Registered: ‎06-17-2016
Location: MX
Views: 927
Message 6 of 7

Re: Lenovo yoga 900 - key "P" from the keyboard just pop out

Great, thanks.

Community Moderator
Community Moderator
Posts: 4,241
Registered: ‎11-18-2012
Location: US
Views: 891
Message 7 of 7
Moved:

Lenovo yoga 900 - key "P" from the keyboard just pop out

Since discussion has now turned from English to Spanish, remaining discussion moved to the Spanish community.

Holiday Deals
HAPPENING NOW!

Get the best deals on PCs and tech now during the Holiday Sale
Shop the sale

Top Kudoed Authors