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bd1
Paper Tape
Posts: 3
Registered: ‎06-09-2016
Location: US
Views: 760
Message 1 of 12

MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

The MTM 59418309 is for a Yoga 2 Pro.  In support, it and my serial number are showing Yoga 2 13.

 

The drivers for the Yoga 2 13 (like BIOS) are returned... 

 

Is this a problem?  Should I be using the Yoga 2 Pro BIOS or the Yoga 2 13 BIOS which is coming up.

 

The sticker on the bottom says Yoga 2 Pro.

Model 20266

MTM 59418309

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 732
Message 2 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

Welcome to Lenovo Forums BD

 

Please provide the system serial number through private message. Click here to how to write private message.

 

Update us how it goes.

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

bd1
Paper Tape
Posts: 3
Registered: ‎06-09-2016
Location: US
Views: 726
Message 3 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

Regardless of the serial number, shouldn't that MTM be a Yoga 2 Pro ???
tparks
What's DOS?
Posts: 1
Registered: ‎06-13-2016
Location: CA
Views: 705
Message 4 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

I have the same issue, here's the label:

 

lenovo label.jpg

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 700
Message 5 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

Choose (type in) Yoga 2 pro in the field and you'll get to the right driver page. Also, please provide us the serial number through private message for better assistance.

 

Or Click the below link:

http://support.lenovo.com/in/en/products/Laptops-and-netbooks/Yoga-Series/Yoga-2-Pro-Lenovo?linkTrac...

 

 Update us how it goes.

 

 

Regards,

           

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Administrator
Administrator
Posts: 6,878
Registered: ‎09-03-2014
Location: SK
Views: 679
Message 6 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

Thank you all for bringing this to our attention.  We reported the situation to the responsible team and they have informed us that things should be corrected through a database update which will be run over the weekend.  By all means please check that the site is reporting your system correctly on Monday and please also let us know the results.

 

Andy

 

English Community Leader
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Please don't ask me questions by Personal Message; questions belong in the forums.
 

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DaveYoga2Pro
Paper Tape
Posts: 1
Registered: ‎06-22-2016
Location: US
Views: 655
Message 7 of 12

Lenovo Service Bridge IDs laptop wrong

When I search for my laptop by serial or use the service bridge, it says my laptop is a Yoga 13.  My laptop is a yoga 2 pro with the 3200x1800 screen and an i7.  How am I supposed to use the support downloads and get the right drivers for Windows 10 when it doesn't even ID my laptop correctly?

 

My Part Number is 59386391 I'm not sure I should put my serial number on here.

 

Is my BIOS returning back the wrong information to the service bridge?

 

Here's my label

yogalabel.jpg

 

Moderator note: post moved to existing thread.

RoryB
Punch Card
Posts: 14
Registered: ‎06-17-2015
Location: US
Views: 588
Message 8 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

It is now July 5th and this is still happening. Will this be fixed soon.
D000D
Punch Card
Posts: 32
Registered: ‎03-15-2014
Location: US
Views: 578
Message 9 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

The site is still NOT reporting my system correctly as of July 6, 2016. In fact the site now says that my serial number is invalid!!!! How can this be? When will this truly be fixed?

RoryB
Punch Card
Posts: 14
Registered: ‎06-17-2015
Location: US
Views: 558
Message 10 of 12

Re: MTM 59418309 returns Yoga 2 13 (not Yoga 2 Pro)

I have another related question.

 

Why is the last driver update for the Yoga 2 Pro December 2015 where there are a lot of 2016 driver updates for the Yoga 2 - 13?

 

Are you slowing or dropping support for the Yoga 2 Pro?

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