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4 Posts

08-13-2017

United States of America

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Microphone/Watchband Hinge

2018-01-31, 20:25 PM

Hi, My microphone (built in to the laptop) hasn't been working for about 6 months, and I just can't take it anymore. Is there any fix? I hadn't downloaded anything when it stopped... it just stopped. Please Help!

 

Also I take my laptop to school every day, and I just today noticed that one of the metal endcaps has fallen off, and I cannot find it. Is there any way for me just to buy another to pop back on?

 

PS: My warranty ran out on January 22, 2018 (9 days ago)

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12789 Posts

11-30-2015

Philippines

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Re: Microphone/Watchband Hinge

2018-01-31, 20:33 PM

Hi CM2001,

 

Welcome to the Community Forums.

 

The hardware manual would enlist parts and how to replace them which you can download from the support site.

You may also share here in the post the machine type number as seen on the sticker or privately message me the serial number to detail the part number if needed.

 

An image of the metal end caps can also help. You can also check the part number and mtm here.

Update us soon as convenient.

 

Regards



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4 Posts

08-13-2017

United States of America

3 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎08-13-2017
  • Location: United States of America
  • Views: 25
  • Message 3 of 4

Re: Microphone/Watchband Hinge

2018-02-13, 1:37 AM

Sorry for the long wait... These are the best pictures I could get. Along with the hinge endcap not being there, the microphone isn't working.

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12789 Posts

11-30-2015

Philippines

7409 Signins

753845 Page Views

  • Posts: 12789
  • Registered: ‎11-30-2015
  • Location: Philippines
  • Views: 753845
  • Message 4 of 4

Re: Microphone/Watchband Hinge

2018-02-13, 3:21 AM

Hi CM2001

 

Greetings.

 

Would you have the machine type model number from the sticker or from the parts lookup page? If you are willing to factory reset the machine as that would be the fastest way to isolate a hardware issue for your microphone but you need to backup your files first.

 

I don't think there would be a specific part number to order those hinge cap other than getting it from someone's old laptop with similar caps.

 

Update us soon as convenient.

 

Regards



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