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66 Posts

03-01-2016

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Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-06-28, 11:01 AM

Hello everyone,

 

I would like to report a problem. My original post is in Microsoft community forums, here:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mouse-cursor-jumps-when-working-in-background/8cf3ba41-95ba-44ad-a190-2a4f5e500e89

 

At a random time, when the cursor changes from "normal" to "working in background" it becomes pixelated and jumps away a few centimeters and then returns back to original position when loading is complete.

The only way to work around this is if I make a change in mouse settings, like "enable pointer shadow" and then revert it back as it was.

 

Other users have confirmed the issue as you can see and one of them suggests uninstalling System Interface Foundation. By uninstalling it, I tested it and the problem disappears, so this must be the issue, but in that case Lenovo apps no longer work.

 

Maybe an update is needed.

 

I have Lenovo Yoga 500-15ISK and using Windows 10 x64 Home, build 15063.332

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3811 Posts

12-24-2015

IN

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-06-29, 7:05 AM

Hi there, Chapapak -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Open the Control Panel, double click on the "Mouse" icon, then the "Pointer Options" tab, then UNCHECK the box next to "Enhance pointer precision", then apply, then OK.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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8 Posts

06-29-2017

NL

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-06-29, 22:11 PM

I had this exact same problem on my Lenovo ideapad 510S-14ISK and unchecking the box "enhance pointer precision" did not work.

 

I uninstalled Lenovo System Interface Foundation and this seems to have fixed the problem for me as well. So thank you for letting us know chapapak!

 

The only problem is that Lenovo Companion now no longer works, so let's hope an update will come out that fixes the issue with system interface foundation.

 

EDIT: Never mind, the problem returned after a day. I will probably open a new thread.

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-06-30, 7:23 AM

Great that all goes well

Please feel free to utilize our forums at any time.

 

 

 

 

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66 Posts

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-06-30, 19:46 PM

Hello Shashi_Lenovo,

 

The box was already unchecked and the problem still persists.

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66 Posts

03-01-2016

GR

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-09-05, 21:20 PM

Any update for this issue please?

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1 Posts

10-16-2017

US

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  • Message 7 of 9

Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-10-16, 13:18 PM

I also have this issue on my y700 gaming laptop. So I'm pretty sure it's just some Lenovo b.s.  

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1 Posts

11-27-2017

US

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2017-11-27, 18:09 PM

I cannot find the "System Interface Foundation" program to uninstall on my laptop... I've looked everywhere for it. What should I do next?

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3 Posts

01-06-2018

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Re: Mouse cursor jumps when working in background - Yoga 500-15ISK

2018-01-06, 17:55 PM
 

Solved (kinda) in another thread: Maybe try changing the aspect settings before full on disabling it though:

 

If you don't need neither Caps Lock on-screen indicator nor Flight mode hotkey, you may just disable (I did it) Lenovo Utility. Press Ctrl + Alt + Delete, go to Task manager, open the Startup tab, find Lenovo Utility, select it and click Disable, then reboot your notebook. Now everything should be fine, but remember Caps Lock on-screen indicator will not show and Flight mode hotkey will not work (little airplane one the F7 key).

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