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1 Posts

06-03-2020

United States of America

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My Lenovo Yoga C940 will not turn on AGAIN

2020-06-03, 17:52 PM
I've only had this computer for 2 weeks. I have already had to go to Tech Support to get it to turn on a week ago. Now here I am again needing to do work and the machine will not turn on. It is brand new. What is the problem? Why does it keep doing this? That's time technical support had me drain it and do a hard reset from under the bottom with a paper clip. I travel a lot and I hope this is not the norm. Help! I need this to be corrected
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12665 Posts

11-30-2015

Philippines

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Re:My Lenovo Yoga C940 will not turn on AGAIN

2020-06-04, 13:30 PM

Hi Jana B,

 

Welcome to the Community Forums.

 

This is not a usual event.

 

Since it would be the second time, I would suggest calling back technical support and reference the first case number as continued reference to the case.

 

Do this if another power drain would not help it power back.

 

Else, if you manage to power it back on, try updating the machine with Lenovo Vantage but still report the event to tech support via call or chat.

 

Regards 



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147 Posts

12-08-2019

United States of America

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Re:My Lenovo Yoga C940 will not turn on AGAIN

2020-06-05, 3:36 AM

By not turning on, do you mean it refuses to even turn on the keyboard backlights or do the keyboard backlights blink at all when attempting to turn on?

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