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jebranham
Paper Tape
Posts: 3
Registered: ‎06-05-2018
Location: US
Views: 2,377
Message 1 of 7

My Yoga 920... Oh So Many Issues

Well, I have decided to post this here... I am currently making a list of all of the issues i am having.... I started the list and decided i really HAVE to post this here.  

 

I bought this Lenovo Yoga 920 in the end of  november, 2017.  It worked ok for about a month and then it started having issues.  After 5 months of dealing with the ever increasing amount of issues, I have come to the conclusion that this laptop was either put together by satan and shipped to me OR it was somehow possessed by a demon, once it arrived here to my house.  

 

This list is not in any actual order, it is based on me sitting here and thinking about what odd things have happened to this laptop.  The First issue was that the keyboard would work, when i had the Tablet mode in use.  That was really irritating, but i could deal with it.  Then the next issue was that the Screen decided not to rotate. That was really odd, but i could deal with it.  I figured it was a software glitch and I dont really need to use the tablet mode....   Next the sound quit.  That bothered me, but I was ok enough at the moment.  I decided to call Lenovo and they said "oh its probably a software glitch" and so i went back to work.  

 

Next I would notice that when it was charging, it would get really hot (there is a Windows sticker that is on the bottom.... the heat made it actually slide across the bottom).  I also found out that if touch the bottom of the laptop, the screen would go nuts.... it would type  whatever it wants... it would also show Mic off Mic On and all kinds of other stuff.  So I called again, to complain.  They used a Remote Session to watch and try to diagnose.... the tech saw the screen go nuts and he gave me a case number to take to best buy.  

 

So up to now, i have also noticed other issues, such as: The processor randomly slow down (the processor seemd to get overloaded or something),  The laptop would just turn off randomly  (I would get up to do something and when i return.... OFF.  I learned to save everything, minute by minute)  The battery would discharge insanely fast, the touch screen would act crazy at times (when touching it, it would do random stuff) and so on...

 

So over the past few months,  i have contacted lenovo many times, they gave me a case number, they watched my screen go crazy (remote session) and they have been no real help.  

 

Then last night happened.  The laptop just turned off while i was typing...  it quit charging, quit working, just turned off.  Nothing. Dead as a doornail. 

 

So today I went to bestbuy and talked to the geek squad guys there. They said that they cant open the laptop up, they have to send it off to the main service center, it will take 2 to 3 weeks at a minimum and they need a $35 deposit.  So, i then called lenovo. 

 

They tell me that my only option is to ship it to them and see what is wrong OR hand it over to Best Buy and let them ship it off to the Best Buy Serive Center (I bought the yoga from lenovo online).  Once they look at the laptop, they 'Fix" it and send the rebuilt one back to me.  $2000 and i get a rebuilt Yoga.... after a minimum of 2 few weeks.  

 

Now my next issue is that the ssd hard drive has lots of info on it, client info.  Sure, send all of it to them.  When it DOES return, it could have a new hard drive....  I explained to the lady on the phone that this info is important and i refuse to just hand it over and see what happens.  Lets just say she was no help at all....  

 

So, I have talked to lenovo multiple times today and the Support People have been crappy to deal with.  No supervisor to speak to.  No other department to speak to.  NO LOCAL service center.  Best Buy refused to open the laptop up and try to get it working, so i can delete all of the data on the hard drive.....  

 

I have had enough for one day.  I have decided to take the rest of the day off, make a large margarita and call Lenovo over and over.  I refuse to sit back and see what happens.   

 

If anyone has any input or wants to vent.... im here for you Smiley Happy

 

Jon

jebranham
Paper Tape
Posts: 3
Registered: ‎06-05-2018
Location: US
Views: 2,305
Message 2 of 7

Re: My Yoga 920... Oh So Many Issues

Well after multiple calls to lenovo..... I have a FedEx sticker.  I have to send it in and pray that they fix it. I have always bought IBM then Lenovo.  This will be my last Lenovo.   It has been 6 months so far and it worked good the 1st month.  I wish I had sent it back earlier or disputed it with my credit card (for leverage) or anything else.  But I shall wait to see what happens....

 

Btw my new dell xps 15" 2 in 1 will arrive in 3 days.  I should have just bought it instead of this thing.  Now, I will have a expensive lenovo backup at my office....

 

 

PT8
What's DOS?
Posts: 1
Registered: ‎05-17-2019
Location: US
Views: 834
Message 3 of 7

Re: My Yoga 920... Oh So Many Issues

It's hilarious (but unfortunate) that your story and timeframe are just about identical to mine. I use this thing as a paper weight now but occasionally I go back to it..... Today, the boot error locked me out for almost half an hour so I decided to see if Lenovo was gracious enough to respond to these KNOWN issues but alas they have proven to not care about their customers.

 

I too have posted once or twice about these problems last year but they couldn't be bothered to even respond yet I get their offerings sooooo often via email.

 

Clearly this is my last Lenovo product, it was a horrible experience that was never reconciled.

 

Smh. I really can't believe they didn't even have the decency to respond to your issues ON THEIR OWN WEBSITE. Sorry, it clearly irks me.

 

Hope your new non-Lenovo device is doing well by you.

juan-e
Paper Tape
Posts: 3
Registered: ‎06-18-2019
Location: US
Views: 644
Message 4 of 7

Re: My Yoga 920... Oh So Many Issues

same here. i even bought the top of the line vibes edition and its given me sooooo many f ing issues. this will me my last lenovo. lenovo hasnt even cared... 2k for headaches

JimGlow
What's DOS?
Posts: 1
Registered: ‎06-26-2019
Location: US
Views: 605
Message 5 of 7

Re: My Yoga 920... Oh So Many Issues

All I can say is a big fat DITTO in every issue described here.  Same problems and same time frame of events.  This is my second Le no Go laptop  and it will be my last. In fact, everytime I go into Best Buy I tell them of my experience with the hope that they steer customers away from their product.

facu0001
What's DOS?
Posts: 1
Registered: ‎09-02-2019
Location: IT
Views: 265
Message 6 of 7

Re: My Yoga 920... Oh So Many Issues

I have the same story. It is like this laptop was never meant to be. Nothing, but absolutely nothing works fine. Evert once in a while there is a new problem.  I have this issue that it does not work in tent mode, suddenly it shuts off and does not want to wake up. The touch pad randomly stops working. The finger print only when is in a good day. Two weeks ago started this problem of being very slow and using only 15 % CPU, etc. I sent the laptop twice to the service center, now the warranty is expired. It was my first time with Lenovo, definitevely the last one.

adama640
Fanfold Paper
Posts: 2
Registered: ‎01-08-2018
Location: BW
Views: 183
Message 7 of 7

Re: My Yoga 920... Oh So Many Issues

I had a worse story. I bought my Lenovo yoga in September 2017 in New jersey with  a friend of mine and the laptops worked fine until about January and this is about the time it is hot in Southern Africa, Botswana. Anytime I put the laptop on the fan will go into high speed and it was like that all the time and my friend complained the same. Sometimes I will feel the extreme heat from the keyboard. In January 2018, the laptop went dead.  I sent it to the local dealers and they got it fixed by changing the motherboard. In January of 2019, the same thing happened again and the friend’s laptop did the same things just within a space of 4 days. We cried foul and complained bitterly to Lenovo and tried to explain that it was laptop manufacturing issue and they should help but we got no help. So we had to buy the motherboards again on eBay at a high price. I love the device but this problem is too hard to handle. So, I believe this device is not advisable at all for the tropics or temperate regions. Don’t try it until Lenovo C930 can prove above this heating problem. 

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