10-01-2018 02:34 PM
My battery don't charge anymore and when I check settings it says battery 100%.
When I unplugg the charger, the PC shuts off and cannot be turned on without the charger.
All was fine only yesterday and reason why I hope the battery is not the problem
Any ideas how to solve this?
10-01-2018 10:53 PM
Welcome to the community forums.
This is a possible hardware related problem. It is possible that the battery is malfunctioning. We highly suggest bringing the laptop to Best Buy or to any local technician for further testing and for repair options.
If your device is under warranty, you may call our phone support at 1-877-453-6686 opens 24/7 for repair options.