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Huyentdinh
Blue Screen Again
Posts: 3
Registered: ‎05-15-2018
Location: US
Views: 610
Message 1 of 3

Need order internationally a replacement keyboard for my Yoga 910

Dear Lenovo

 

I bought my Yoga 910 (SN: ******) from Best Buy in US at March 2017, and my laptop is out of warrantty already. So now I'm in Vietnam, and the keyboard of my Yoga 910 is broken, stop working. I brought my laptop to Lenovo Customer Service in Hanoi, but they didn't have any the replacement keyboard for this laptop model. So I need to order a replacement keyboard from US. One of my friend in US will visit me in Hanoi in the next couple of weeks, So I really need an contact email from Lenovo to contact about ordering a replacement keyboard. I tried to chat with Lenovo US but It can't connect to Lenono US from here. It is dificult to internationally call Lenovo US from Hanoi either.

 

So please directly to someone from Lenovo to help me.

Thanks,

 

Huyen Dinh (Email: ******@yahoo.com)

 

Moderator note: email address removed to keep from the spambots.  serial number removed to prevent abuse.  Corresponding MT-M is 80VF007TUS.

Guru
Posts: 1,549
Registered: ‎07-21-2010
Location: US
Views: 579
Message 2 of 3

Re: Need order internationally a replacement keyboard for my Yoga 910

Please click below.  Based on 910- IKB type 80VF.  Choose "keyboards and internals" on the left.  You will see the keyboard.  I will be upront.  The price seems really high.  Regardless see below.  Up to you to decide what you want to do.  Based on pictures.  Looks like keybord comes with upper case at same time.  See below for picture through encompass and you can buy through them too.  Please confirm part numbers with your serial number/model number BEFORE buying and especially since you are overseas confirm return policy.

 

https://lenovo.encompass.com/item/10944334/Lenovo/5CB0N23236/Logic_Up_Assembly_Dg_Usa

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/80vf/par...

 

910 key.JPG

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Sr Support Specialist
Posts: 9,313
Registered: ‎11-30-2015
Location: PH
Views: 577
Message 3 of 3

Re: Need order internationally a replacement keyboard for my Yoga 910

Hi Huyentdinh,

 

Greetings.

 

In addition, using the machine type model MTM 80VF007TUS for the Yoga 910-13IKB:

Part number 5CB0M35092 Upper Case L 80VF Silver W/KB USA

5CB0M35092.jpg

 

As linked by Doctodon , Lenovo encompass  and other on eBay can be checked using the part number as we assume that the original keyboard goes as a package with the silver upper case as shown in the image.

 

Regards

 



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