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rince2
Paper Tape
Posts: 2
Registered: ‎09-12-2013
Location: Europe
Views: 1,279
Message 1 of 3

New Yoga 13: Battery doesn't charge, it says it is not original Lenovo

Dear Community,

 

I bought a Yoga 13 three weeks ago from Amazon. Since few days the Yoga 13 stopped charging the battery.

 

I tried the different options in the Lenovo Energy management without success. Then I uninstalled and reinstalled the Energy management software. Now it tells me continuously that it won't charge the battery because it is not an original Lenovo battery ?!?

 

Is there a way to solve this issue without returning the computer? I have already had some nightshifts installing all the software packages I need.

 

 

Thanks and best regards

 

Tobias

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,250
Message 2 of 3

Re: New Yoga 13: Battery doesn't charge, it says it is not original Lenovo

hi rince2,

 

Welcome to Lenovo Community Forums!

 

Try opening Device Manager and uninstall the microsoft acpi-compliant method battery and Restart the System.

 

If this one did not work, I believe you can Call support and have just the Battery to be replaced

http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613

 

Best REgards

Solid Cruver



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rince2
Paper Tape
Posts: 2
Registered: ‎09-12-2013
Location: Europe
Views: 1,224
Message 3 of 3

Re: New Yoga 13: Battery doesn't charge, it says it is not original Lenovo

Hello,

 

thanks very much for the tip, I will keep it in mind.

 

In the meantime, I managed by a hint from somewhere else in this forum: switch off the computer then press the on-off switch for about 30sec.

 

Regards

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