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jbenadiva
What's DOS?
Posts: 2
Registered: ‎01-12-2015
Views: 524
Message 1 of 4

New Yoga 2 Pro Left Side of Touch Screen Not Working

I recently purchased a Yoga 2 pro, and it worked perfectly for a couple days, but unfortunately now the left side of the touch screen does not work. 

 

I have tried uninstalling the touchscreen driver and reinstalling it, I've installed up updates and recalibrating the touch screen, however it seems the entire left side of the screen is just completely dead and cannot interpet touch.

 

Should I return the computer and get a new model? Is there anything else I can try?

Highlighted
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 504
Message 2 of 4

Re: New Yoga 2 Pro Left Side of Touch Screen Not Working

hi jbenadiva,

 

Thanks for Posting!

 

    Try shutting down the PC by holding the Power button. "keep the power button held down 15sec after the screen turned off".

 

    Also try Uninstalling

  Under Human interface devices in Device Manager uninstall all that starts with HID.

  then restart the computer.

 

If that will not fix the problem still. I suggest you call the reseller or Lenovo to report the Issue and ask for your options.

 

Regards

Solid Cruver



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jbenadiva
What's DOS?
Posts: 2
Registered: ‎01-12-2015
Views: 502
Message 3 of 4

Re: New Yoga 2 Pro Left Side of Touch Screen Not Working

I tried those solutions and unfortunately they don't work. I guess I will call Lenovo and try to get a solution from them. I'd really prefer not to have to lose access to my computer for several days though.
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 499
Message 4 of 4

Re: New Yoga 2 Pro Left Side of Touch Screen Not Working

hi jbenadiva,

 

Two things you will have to check from them.

 

Return policy and your warranty coverage.

If you aim to return / replace the system ask them what's the time period.

 

If you aim to have them check the system and repair.

Ask them about the warranty terms, so you can decide if you can delay the warrnaty claim if you really need the system as of the moment.

 

Thanks

Solid cruver



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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