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HJlenovo
Paper Tape
Posts: 3
Registered: ‎01-18-2020
Location: UM
Views: 135
Message 1 of 5

New boot up with unlock message ASIX AX88772B USB

Hi,

I have a Yoga 710-11ikb.  I have been using this laptop with no issues for some time now.  I recently decided to do a clean install with the latest version of Windows.  After reformatting the drive through the install process and creating a fresh install, I now get a new boot up message just after the LENOVO splash screen pops up during boot up.  The new DOS like window that pops up says "Unlock ASIX AX88772B USB".  I then need to enter a password.  I can either keep hitting the enter key until it cycles through a few series of "Invalid password" or hit ESC then enter to continue booting to the start menu.  This doesn't impact the use of the computer but it is annoying when you expect to power on to the start screen.  The only difference with my laptop is that I upgraded the SSD to a 1TB version (again, never an issue before the clean install).

 

Hoping someone who's seen this can assist.  It appears others have noted this issue but no solution.

https://superuser.com/questions/1158000/unlock-asix-ax88772b-usb-appearing-at-boot-of-lenovo-710-lap...

 

Thank you

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 97
Message 2 of 5

Re: New boot up with unlock message ASIX AX88772B USB

Hi @HJlenovo,

 

Welcome to the Community,

 

I did a research on the issue and it looks like this is an isolated case wherein the SSD is not compatible with the motherboard architecture doesnt accept it. Asix is company that makes USB to LAN products you can read more info on the FAQ's here

 

There was a suggestion to have the driver upated for the Asix device listed under the Network Adpters of the Device Manager which you can try. You can try Windows to update it automatically or Manually download and install it from the ASIX website. 

 

If all fail's then I would suggest to try to put the old SSD back and test Windows for the Issue.

 

Hope this helps and let us know how it goes,

Jeremy



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HJlenovo
Paper Tape
Posts: 3
Registered: ‎01-18-2020
Location: UM
Views: 84
Message 3 of 5

Re: New boot up with unlock message ASIX AX88772B USB

Hello @Jeremy_lenovo,

Thank you Jeremy for taking the time to provide a suggestion.  I went to the ASIX link you provided and downloaded the Win 10 64 bit driver.  I downloaded the three files but none of them were executable files.  I right clicked and only the NETAX888772 file had an "install" inf fuction.  I'm not sure if I need to go to Device Manager to update the driver through that process for a specific device.  None of the USB controllers or Disk drives would take the ABIX files.

 

After doing what I described above with the right click and install from the download folder (again, not sure what it was updating), I rebooted the computer but the same DOS password tab shows again.  As a non-tech user, I suspect it's not related to the drivers as this appears to be occurring at the BIOS level before windows even starts.  I flashed the BIOS back to a previous version but that didn't resolve it either.

 

For more information, the SSD is a Crucial CT1050MX300SSD4 -1TB

When the drive was first installed the system only recognized 117GB when it was cloned over to the larger drive from the old drive.  Being in a hurry I wasn't concerned about the lost space.  Now that I have time to wipe out and do a fresh install that's when this message appeared.  Very odd that it didn't trigger this message when it thought it was a 117GB drive but does now that it's a full 1TB drive.  Is there a limitation at the BIOS level I wonder.  Certainly appears to my untrained eye to be related to BIOS since it occurs during the splash screen and before windows starts.

 

Currently:

Win 10 version 1909 build 18363

BIOS 3RCN28WW

SMBIOS 3.0

BIOS mode UEFI

Secure boot state On

 

Thanks again Jeremy for the suggestion.  If you have additional thoughts, it is very much appreciated!

-HJ

 

Support Specialist
Posts: 489
Registered: ‎11-04-2019
Location: PH
Views: 56
Message 4 of 5

Re: New boot up with unlock message ASIX AX88772B USB

Hi @HJlenovo,

 

I'll try to dig more into this issue as this is really not a common problem. 

 

Regards,

 

Jeremy



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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HJlenovo
Paper Tape
Posts: 3
Registered: ‎01-18-2020
Location: UM
Views: 46
Message 5 of 5

Re: New boot up with unlock message ASIX AX88772B USB

Thanks Jeremy.  I appreciate any additonal insight you may come across.  

 

Best regards!

-HJ

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