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h_c_countrygirl
Paper Tape
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 1,340
Message 1 of 6

No Audio Output Device installed on YOGA 730-13

Hello, I bought a Lenovo YOGA 730-13 several weeks ago and since then haven't been able to use the sound on it. It says that there is no Audio Output Device installed on it, and when I push the sound icon it just troubleshoots, but never fixes the problem. Is there anything that I'm supposed to do or missing? Thanks!

Social Support Agent
Social Support Agent
Posts: 175
Registered: ‎09-06-2018
Location: PH
Views: 1,310
Message 2 of 6

Re: No Audio Output Device installed on YOGA 730-13

Hello 

 

Welcome to the Lenovo Community Forums. Are you using an external speaker? The “No Audio Output Device is installed” error in Windows 10 is due to outdated, corrupt, broken or missing sound drivers. 

 

Step 1. Press Windows key + X to open the search box

Step 2. Type Troubleshooter in the search box and then press Enter

Step 3. Click View all

Step 4. Select Playing audio

 

Here are more troubleshooting steps that can help: https://lnv.gy/2Ad8vkK;

 

Please let us know, we are happy to help you.



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h_c_countrygirl
Paper Tape
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 1,308
Message 3 of 6

Re: No Audio Output Device installed on YOGA 730-13

Thank you for the response. I've troubleshooted several times, and nothing comes up as wrong. Is there something else I need to download or install?

Social Support Agent
Social Support Agent
Posts: 175
Registered: ‎09-06-2018
Location: PH
Views: 1,307
Message 4 of 6

Re: No Audio Output Device installed on YOGA 730-13

You can try uninstalling the audio drivers in device manager. Here's how to uninstall a driver: https://support.lenovo.com/us/en/solutions/ht502484

 

Then try downloading and installing the drivers manually from here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-730-13ikb/download...

 

We'll pick up from that point.



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h_c_countrygirl
Paper Tape
Posts: 3
Registered: ‎10-16-2018
Location: US
Views: 1,288
Message 5 of 6

Re: No Audio Output Device installed on YOGA 730-13

The only thing is that my laptop doesn't have an audio input or output section in the device manager. Here's a picture of it. Screenshot (2).png

Social Support Agent
Social Support Agent
Posts: 296
Registered: ‎08-01-2018
Location: PH
Views: 1,283
Message 6 of 6

Re: No Audio Output Device installed on YOGA 730-13

Thank you for the photo. Here is an article for troubleshooting audio issue.

https://support.lenovo.com/us/en/solutions/ht501860?Source=social_eservices&Medium=LITHIUM&Term=eSer...

 

If all troubleshooting from the link provided doesn't fix the audio issue. This is a hardware problem. If the laptop is still with the return period where you purchased the device. We recommend to contact them regarding hardware problem. If it is no longer within the return period. Warranty repair is needed.

 

Matt_lenovo

 

 

Moderator comment: Link expanded.



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