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9 Posts

03-31-2018

DE

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  • Posts: 9
  • Registered: ‎03-31-2018
  • Location: DE
  • Views: 119
  • Message 1 of 2

No Audio from 3.5mm jack

2019-03-04, 20:15 PM

Ive sent my device in and the system was reset. Now my 3.5mm audiojack isnt working anymore.

Tried several things like: Using the Windows native drivers, reinstalling the Conexant drivers over and over again, aswell as completly resetting my system without any success. I wish i hadnt bought a lenovo device...

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80 Posts

01-27-2010

CA

410 Signins

2980 Page Views

  • Posts: 80
  • Registered: ‎01-27-2010
  • Location: CA
  • Views: 2980
  • Message 2 of 2

Re: No Audio from 3.5mm jack

2019-03-04, 21:00 PM

Hi mwtr

 

Could I please ask which laptop or table you have and the verson of Windows.

 

Might I also please enquire:

- Have you used more than one set of headphones to test or have you used the same headphones in a different device successfully?

- What was the reason for the original device reset when you sent it in and was it for a hardware repair?

- Is Audio playing out of the device speakers successfully

- If Audio is playing out of the speakers successfully does this stop when you plug in the headphones?

 

Thanks

***********************************************************
Currently Using: ThinkPad X1 Yoga, ThinkPad Yoga 370, ThinkPad X1 Tablet, Thinkpad 10, Yoga 910
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