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Chengrom
Paper Tape
Posts: 2
Registered: ‎10-27-2018
Location: KH
Views: 333
Message 1 of 4

'No Product Found' on S/N on the Support Site on Yoga 530-14IKB

I just purchased a brand new laptop of Lenovo Yoga 530-14ikb with S/N: YB110xxxxx, MTM: 59ACLUxx. It is a very good machine, but only the serial number or machine number above is not recognized by the Lenovo website for reviewing warranty support, and product detail.

 

 

 

Moderator Note; s/n edited for members own protection

 

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 273
Message 2 of 4

Re: 'No Product Found' on S/N on the Support Site on Yoga 530-14IKB

Welcome to the Community Forums!

 

We've just noticed the S/N that you've shared, was still on an old format(2 Letters + 8 Numbers). Its weird to see this old format of S/N on one of our most recent models. The recent format of our S/N is on an 8-digit  Alphanumeric format. You could check out this link for the ways on how to look for the S/N: https://support.lenovo.com/us/en/solutions/find-product-name . And you may check the warrany in this link: https://pcsupport.lenovo.com/us/en/warrantylookup



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Chengrom
Paper Tape
Posts: 2
Registered: ‎10-27-2018
Location: KH
Views: 266
Message 3 of 4

Re: 'No Product Found' on S/N on the Support Site on Yoga 530-14IKB

Thank you for your response.

 

Yes, I have carefully detected the laptop serial number by various methods either auto detect 'detect my product' on the website on that laptop or manually entering the serial number and machine number. It is still the same pop up of no product found or incorrect/invalid serial number.

 

For clear reference, I have attached the image of my detail serials in the BIOS utility that is confirmed correctly with other physical material such as the sticker on laptop body, sticker on packaging box, etc.

 

Mod edit:  Removed image showing serial number.  Please don't post serial numbers in a public post, please use the Private Messaging service:   https://forums.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/How-to-send-a-private-message/ta-p/345685

Social Support Agent
Social Support Agent
Posts: 331
Registered: ‎08-02-2018
Location: US
Views: 260
Message 4 of 4

Re: 'No Product Found' on S/N on the Support Site on Yoga 530-14IKB

Were there any motherboard replacement on your laptop? We can't find any details as well using the serial number listed in BIOS on our database. 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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