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7 Posts

11-01-2016

France

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  • Message 1 of 5

No Touchscreen after WIN 10 resettlement [YOGA 300 11-BY]

2016-11-05, 15:30 PM

Hi everybody !

 

I really need your help. I've bought a Lenovo YOGA 300 11-BY with Windows 10.

But all the factory stuff (McAffee, Lenovo utilities, and other ..) are too long to clen completely. So I proceed to a Windows 10 total resettlement, with an usb key directely on windows (the bios was telling me "USB boot no supported" ?!).

Anyway, with my fresh Windows all the drivers was correct (I have sound, wifi, ethernet, touchpad...) without any setup from me. But I loose the touch screen !!! I try to setup "lenovo utilities" and "mode controle" from lenovo support. I scan the drivers with specialized webssite, but nothing for the screen.

 

And I dont have the Humman Interface Devices in the windows device manager to see if it's activate or not (like on this picture).



 

So i'm really lost and i need to have the computer OK for the next week-end (this is a gift).

Sorry for my bad spelling (I'm french), and I hope this is understandable.

 

Thank's a lot to everybody who can help me !

 

Mod's Edit: Please keep in mind that these forums are accessed by people of all ages. Profanity, implied profanity or attempted profanity by circumventing the profanity filter is prohibited by Forum Rules and have been removed.

 

 

 

 

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7 Posts

11-01-2016

France

17 Signins

87 Page Views

  • Posts: 7
  • Registered: ‎11-01-2016
  • Location: France
  • Views: 87
  • Message 2 of 5

Re: No Touchscreen after WIN 10 resettlement [YOGA 300 11-BY]

2016-11-06, 18:35 PM

I try the solution here :

https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-Horizon/Lenovo-C320-Touch-Screen-not-working/m-p/1133109#M5508

and still not working !!!

 

I install all drivers on the lenovo support.

 

PLEASE Help.

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7 Posts

11-01-2016

France

17 Signins

87 Page Views

  • Posts: 7
  • Registered: ‎11-01-2016
  • Location: France
  • Views: 87
  • Message 3 of 5

Re: No Touchscreen after WIN 10 resettlement [YOGA 300 11-BY]

2016-11-09, 8:34 AM

Up !

This is a serious probleme i need a solution.

 

Why there is no link to a touchscreen driver in the database of lenovo ?

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7 Posts

11-01-2016

France

17 Signins

87 Page Views

  • Posts: 7
  • Registered: ‎11-01-2016
  • Location: France
  • Views: 87
  • Message 4 of 5

Re: No Touchscreen after WIN 10 resettlement [YOGA 300 11-BY]

2016-11-13, 7:43 AM

No one can just try to propose a solution ?

Am I on a support for the Lenovo Product or not ?

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4308 Posts

11-18-2012

United States of America

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  • Message 5 of 5

Re: No Touchscreen after WIN 10 resettlement [YOGA 300 11-BY]

2016-11-13, 16:25 PM

Sorry to hear your post went unanswered. Please keep in mind that this is a user to user help venue. In other words Lenovo Owners helping other Lenovo Owners. Although Lenovo Support visits the forum there is no guarantee that they will join in on every discussion. If you need faster support then I would recommend you contact Lenovo Support directly.

 

Lenovo Support - FR

 

+33 (0)1.70.38.19.27 (appel non surtaxé)
French
9:00 - 18:00 Lundi - Vendredi
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