08-01-2017 02:17 AM
Three weeks ago I received my Lenovo Yoga 720 15", bougth in the Lenovo Italy webshop.
This machine was ordered including Microsoft Office 2016 Professional
Machine was delivered without Office serial.
Lenovo support says I should conctact Microsoft support.
Microsoft support says I must contact Lenovo because without a serial of Office (which i never got) or email associated with Office (which i never got) they can't help me .
Things got worse, spent hours mailing and calling with Lenovo but nobody seems to know where to go with this problem.
Any other victims with this problem (maybe on other type of machines)?
Any Clues to help me get further with this?
Thanks in advance.
08-03-2017 02:19 AM
Thanks for using the Lenovo forums.
Unless it is specified, that this unit comes with full Office pack included, then it will only be a 30 day trial version.
Have you got a link of where you have bought it from?
Hope this helps, let us know how you get on.
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08-04-2017 04:43 AM
Hi. Thanks for your reply.
This is link:
As you see, it is Microsoft Office 2016, no demo or tial version!!!!!