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richlocus
Fanfold Paper
Posts: 16
Registered: ‎12-24-2013
Location: US
Views: 126
Message 1 of 1

One Key Stops Working

Hello:

I tried to do the very first backup of a Lenovo Yoga 3, and it failed with "One Key Stopped Working" and it exited.  It left a few files on the backup disk, but there was no explanation of why.  The backup speed indicator remained at zero. I switched to a different external USB drive, and it also failed, so it wasn't the disk.  Then I switched to a different USB port and it still failed.

How can I determine the cause of the problem?  Can I download a newer version of the One Key software and re-install?

Thanks,

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