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Paper Tape
Posts: 2
Registered: ‎09-09-2019
Location: US
Views: 180
Message 1 of 1

PD Firmware (Type C Firmware) v1.3 update failure

My USB-C to HDMI connection doesn't really work - almost always it doesn't see the external display, so I am trying to install the PD Firmware (Type C Firmware) update, version 1.3.  

It goes through the steps but then I get an error message:


Update Progress

Bootloader is active. Proceeding to update firmware image #1

Reading Silicon ID..

Silicon ID of file (1F0011AF) doesn't match the device(0). Stopping update


there is a similar post here where it was suggested to run msconfig with Diagnostic Startup, reboot, anf then try to run the PD Firmware Update utility.  I tried that but got exactly the same error message.


Any ideas would be very welcome! thanks.

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