02-04-2019 05:22 PM
downloaded USB media and used recovery tool to create USB stick. Started recovery from USB stick successfully but it does eventually terminate with PRELOAD FAIL error as seen in photo. Any ideas?
Solved! Go to Solution.
02-04-2019 07:35 PM
See if Intel SGX is enabled in the BIOS (usually under Security section) and after noting its current setting, try disabling it before trying the recovery again.
08-30-2019 03:13 PM
lenovo said they think I have a software problem, told me to back up my yoga 920 then insert the flash drive they sent me, did all that now getting message PRELOAD FAIL SOURCE INSTALL FAIL,ERRORLEVEL NOT EQUAL COMMON ERRORLEVEL 40000003,RETURNCODE. AT BOTTOM OF PAGE: PLEASE CONTACT PROJECT PRELOW OWNER
CALLED SUPPORT THEY TRIED TO SELL ME SOME KIND OF PROTECTION PLAN, MY COMPUTER IS STILL UNDER WARRANTY.
THE LADY I HAVE BEEN DEALING WITH IS EXTRA NICE BUT SHE IS OFF FOR A FEW DAYS AND NO ONE ELSE WILL HELP ME.
ANY IDEA'S HOW I CAN GET THIS THING WORKING