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glentcge
Paper Tape
Posts: 4
Registered: ‎02-04-2019
Location: US
Views: 839
Message 1 of 8

PRELOAD FAIL - USB Windows 10 key recovery fails

downloaded USB media and used recovery tool to create USB stick. Started recovery from USB stick successfully  but it does eventually terminate with PRELOAD FAIL error as seen in photo. Any ideas?

JDGillis
Bit Torrent
Posts: 2,723
Registered: ‎12-11-2015
Location: US
Views: 807
Message 2 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

See if Intel SGX is enabled in the BIOS (usually under Security section) and after noting its current setting, try disabling it before trying the recovery again.

 

Good Luck,

glentcge
Paper Tape
Posts: 4
Registered: ‎02-04-2019
Location: US
Views: 803
Message 3 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

thank you for your reply. It was set to "software controlled". I disabled now and will try again

glentcge
Paper Tape
Posts: 4
Registered: ‎02-04-2019
Location: US
Views: 792
Message 4 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

no, sorry, didnt help. Same issue again

glentcge
Paper Tape
Posts: 4
Registered: ‎02-04-2019
Location: US
Views: 744
Message 5 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

I found solution. I had to set SGX settings in BIOS to "enabled". The problem was biometric finger print sensor driver

Evan_Roda
Paper Tape
Posts: 1
Registered: ‎03-19-2019
Location: RU
Views: 536
Message 6 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

Hi. I have a same problem, but error message a bit different.

I tried to disable Intel SGX, but it's no effect.

 

aborgess
Fanfold Paper
Posts: 11
Registered: ‎05-17-2016
Location: BR
Views: 383
Message 7 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

I'm having the same issue, but a different error (40000003). I've tried the SGX thing with no effect.

 

Anyone can help me please? 

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JohnMac1
Paper Tape
Posts: 1
Registered: ‎04-15-2019
Location: AU
Views: 292
Message 8 of 8

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

Hi - I am having the same problem

 

did the SGX solution work

...    set SGX settings in BIOS to "enabled". 

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