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glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 2,072
Message 1 of 9

PRELOAD FAIL - USB Windows 10 key recovery fails

downloaded USB media and used recovery tool to create USB stick. Started recovery from USB stick successfully  but it does eventually terminate with PRELOAD FAIL error as seen in photo. Any ideas?

JDGillis
Bit Torrent
Posts: 3,030
Registered: ‎12-11-2015
Location: US
Views: 2,028
Message 2 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

See if Intel SGX is enabled in the BIOS (usually under Security section) and after noting its current setting, try disabling it before trying the recovery again.

 

Good Luck,

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 2,024
Message 3 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

thank you for your reply. It was set to "software controlled". I disabled now and will try again

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 2,013
Message 4 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

no, sorry, didnt help. Same issue again

glentcge
Fanfold Paper
Posts: 20
Registered: ‎02-04-2019
Location: US
Views: 1,965
Message 5 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

I found solution. I had to set SGX settings in BIOS to "enabled". The problem was biometric finger print sensor driver

Evan_Roda
Paper Tape
Posts: 1
Registered: ‎03-19-2019
Location: RU
Views: 1,757
Message 6 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

Hi. I have a same problem, but error message a bit different.

I tried to disable Intel SGX, but it's no effect.

 

aborgess
Fanfold Paper
Posts: 11
Registered: ‎05-17-2016
Location: BR
Views: 1,604
Message 7 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

I'm having the same issue, but a different error (40000003). I've tried the SGX thing with no effect.

 

Anyone can help me please? 

JohnMac1
Paper Tape
Posts: 1
Registered: ‎04-15-2019
Location: AU
Views: 1,513
Message 8 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

Hi - I am having the same problem

 

did the SGX solution work

...    set SGX settings in BIOS to "enabled". 

Farmbroker
Fanfold Paper
Posts: 1
Registered: ‎05-16-2018
Location: US
Views: 340
Message 9 of 9

Re: PRELOAD FAIL - USB Windows 10 key recovery fails

lenovo said they think I have a software problem, told me to back up my yoga 920 then insert the flash drive they sent me, did all that now getting message PRELOAD FAIL SOURCE INSTALL FAIL,ERRORLEVEL NOT EQUAL COMMON ERRORLEVEL 40000003,RETURNCODE. AT BOTTOM OF PAGE: PLEASE CONTACT PROJECT PRELOW OWNER

CALLED SUPPORT THEY TRIED TO SELL ME SOME KIND OF PROTECTION PLAN, MY COMPUTER IS STILL UNDER WARRANTY.

THE LADY I HAVE BEEN DEALING WITH IS EXTRA NICE BUT SHE IS OFF FOR A FEW DAYS AND NO ONE ELSE WILL HELP ME.

ANY IDEA'S HOW I CAN GET THIS THING WORKING

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