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09-28-2021

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Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-09-28, 10:57 AM

Hello Lenovo, 

 

My laptop is Lenovo Yoga Duet 13ITL6.

The zero touch login feature is activated. After I left my laptop and came back waking up the pc by using window hello, the physical keyboard which is attached was not working after it woke up and logged in.

The touch screen is working, but the physical keyboard is not. I have to detach and reattach it to the screen to make it working. It's annoying.

Please help me.

 

-Tony- 

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4 Posts

09-28-2021

Indonesia

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  • Posts: 4
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Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-11-11, 18:39 PM

Hi,

Just want to update the issue. Last week I got replacement of my keyboard from local lenovo support. It seems like hardware issue. 
Thanks Adriel.

 

Regards,

Tony 

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5683 Posts

11-04-2019

United States of America

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Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-09-28, 13:10 PM

 

Welcome to the Community Forums @ MuhammadFathoni !

 

Glad to have you posting here!

 

Just to ask, when did the issue started to happen?

 

Did you also make any changes to the device before the issue started to happen?

 

Please share here your Lenovo Yoga Duet laptop's MTM (machine type-model) number for us to check its specifications as this would help us detail more about your machine variant while keeping the confidentiality of your serial number.

 

It can be seen through the device's label/sticker or its original packaging and does usually have a format of 8********R as an example.

 

Here's a link as well that also contains additional methods in obtaining your device's details.

 

For now, please try doing a power drain to your Yoga Duet laptop by pressing and holding its Power button for 10 to 15 seconds until it turns OFF.

Once done, power ON the device again and see if the Bluetooth Folio keyboard will now work properly.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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4 Posts

09-28-2021

Indonesia

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  • Posts: 4
  • Registered: ‎09-28-2021
  • Location: Indonesia
  • Views: 30
  • Message 3 of 6

Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-10-05, 4:24 AM

It happen recently.
The problem occur usually when i left my laptop for around 1 hour or more.

 

I didn't notice any major change to the device, but i regularly check windows update and install latest windows update.

My machine type model is : 82MA0008ID

 

I've tried power drain on my device as your suggestion. The bluetooth folio still working properly after the power is on.

But the problem is the keyboard after i left my device for long time, it happened again. I need to reattach to make it work.

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Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-10-05, 17:27 PM

 

Thanks for providing your device's details @ MuhammadFathoni !

 

Does the Bluetooth folio keyboard light blinks when you wake up the Lenovo Yoga Duet 7 laptop?

 

If YES, what's the color of the keyboard light that its showing?

 

Also, when did this started to happen?

 

Please try updating your Lenovo Yoga Duet 7 laptop's BIOS, Intel Chipset and Intel Sensor Hub drivers.

 

Once done, restart the device and see if the issue with the keyboard will still occur after waking it from Sleep mode.

 

Aside from that, try loading the BIOS settings into defaults by pressing F9 or FN + F9, then, select YES followed by F10 or FN + F10 then select YES again to save the changes & exit.

 

BIOS Setup Utility can be accessed on your Lenovo Yoga Duet 7 laptop by pressing F2 or FN + F2 when the Lenovo logo shows on the screen when you turn ON or restart the machine itself.

 

Another thing that can be done from here is to change or customize the Lenovo Yoga Duet 7 laptop's power plan.

You may check pages 24 and 25 of its User Guide for further details and steps.

 

Update us how it goes.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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4 Posts

09-28-2021

Indonesia

5 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎09-28-2021
  • Location: Indonesia
  • Views: 30
  • Message 5 of 6

Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-11-11, 18:39 PM

Hi,

Just want to update the issue. Last week I got replacement of my keyboard from local lenovo support. It seems like hardware issue. 
Thanks Adriel.

 

Regards,

Tony 

0 person found this solution to be helpful.

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5683 Posts

11-04-2019

United States of America

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  • Message 6 of 6

Re:Physical Keyboard (Lenovo Duet 7 BT Folio) Doesn't Work after PC wake up or logged in

2021-11-11, 20:03 PM

@ MuhammadFathoni wrote:

Hi,

Just want to update the issue. Last week I got replacement of my keyboard from local lenovo support. It seems like hardware issue. 
Thanks Adriel.

 

Regards,

Tony 

 

Thanks for updating us @ MuhammadFathoni !

 

It's good to know that the issue's been sorted out now, great job!

 

Feel free to post here again at the Community Forums!

 

Regards,

Adriel_Lenovo

Lenovo Support

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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