cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
clcommander14
What's DOS?
Posts: 1
Registered: ‎02-04-2017
Location: US
Views: 416
Message 1 of 2

Printer Driver No Longer Recognized

So at one moment my printer was working, the next it wont print and it says that my driver no longer is recognized.  I have had a bit of strange issues with the printer set up in the past where it wont recognize my computer is on, but I have manually put in the IP address and it works again.

 

So what I have done now:

  1. Tried to unistall the software and reinstall. Nothing, same message.
  2. Tried to find updated HP software,didnt work.
  3. I spent almost three days working with HP and they tried the same options, including using a generic driver and it still did not work.
  4. They said it must be my computer and Windows 10 was not fully installed but it has been fine for a year. 
  5. So I have no idea what to do?

I have a Lenovo Yoga

HP Envy

Windows 10

I work from home and I can not print. I can do it from other devices however but that aint real helpful.

Highlighted
Retired Support Specialist
Posts: 291
Registered: ‎01-16-2017
Location: GB
Views: 322
Message 2 of 2

Re: Printer Driver No Longer Recognized



Hi clcommander14,

 

Thanks for posting and welcome to the forum!

 

Could you please provide some more information on the Yoga unit you're using? Did you perform any changes to the system prior to the printer no longer being recognised? It could be something to do with the network as you previously mentioned that you were able to connect to it when entering the IP manually, you tried this again?


----------------------------------------------------------------------------------------
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors