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What's DOS?
Posts: 3
Registered: ‎04-19-2017
Location: IT
Message 1 of 6 (686 Views)

Problem with the touchpad of yoga 3 pro-1370

Hello to all,

I have a problem with the touchpad of my yoga 3 pro,

yesterday i noted that my touchpad didn't work so i try to uninstall the driver "lenovo virtual mouse device driver" and now i can't see that device.

But i cannot found another driver of that. the driver that i found in the site of lenovo support are only synaptics touchpad driver and doesn't work...

Can somebody help me?微信截图_20170419194412.png

Support Specialist
Posts: 1,938
Registered: ‎02-22-2017
Location: GB
Message 2 of 6 (652 Views)

Re: Problem with the touchpad of yoga 3 pro-1370

Hello Andry892

Thanks for using the Lenovo forums.


Try to download the Chipset drivers for the unit from the support page.

 Make sure to reboot after an update on the unit. See if that can help at all.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
What's DOS?
Posts: 3
Registered: ‎04-19-2017
Location: IT
Message 3 of 6 (616 Views)

Re: Problem with the touchpad of yoga 3 pro-1370

Hello Krakken,

Thank you very much for solving my quest.

 

What's DOS?
Posts: 3
Registered: ‎04-19-2017
Location: IT
Message 4 of 6 (537 Views)

Re: Problem with the touchpad of yoga 3 pro-1370

it doesn't work again Smiley Sad
it works some day and then same like before...
What's DOS?
Posts: 1
Registered: ‎08-04-2017
Location: NO
Message 5 of 6 (190 Views)

Re: Problem with the touchpad of yoga 3 pro-1370

I'm afraid Fredorama is right in https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/ll06_en/thread-id/41637 - this is a hardware issues (design flaw or production problem). I've had this issue for some months - it comes and goes and rebooting, disabling/re-enabling devices, reinstalling drivers etc. are all temporary measures to make it work again after a HW glitch. Pysically handling the casing around the touchpad can also "fix" it for a while. I guess I have to return it for repair, which is a drag, since I use it daily. 

What's DOS?
Posts: 2
Registered: ‎09-08-2017
Location: DE
Message 6 of 6 (84 Views)

Re: Problem with the touchpad of yoga 3 pro-1370

Updating chipset-drivers didn´t fix it on my Yoga 3 pro 1370.

I fixed it by "disabling driver signature enforcement"

 

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