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33 Posts

01-08-2013

usa

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Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-27, 3:12 AM

I just do a format to my Lenovo but it does not solve the problem . so I will take it to Lenovo :(

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36 Posts

01-11-2013

Hallifax Canada

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  • Message 2 of 15

Yoga 13 touch Screen Not Working after Windows update

2013-03-25, 0:49 AM

Just ran into a problem with the latest Windows update. Everything was working fine until the update and now there is no touch screen function at all. Has anyone else had this problem? Thank you for letting me know and providing any suggestions on how to diagnose or fix it.

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36 Posts

01-11-2013

Hallifax Canada

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Re: Yoga 13 touch Screen Not Working after Windows update

2013-03-25, 2:38 AM

I confirmed the update was at fault by using system restore to reset the Yoga. Now the screen is working, But I cannot use Windows update for a bit until they resolve the issue I guess. Would appreciate hearing if anyone had a similar experience and how it might be dealt with.

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10 Posts

12-01-2012

Oregon

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  • Message 4 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-19, 17:13 PM

Very true, this has been a known problem since the first day Lenovo released the Yoga 13.

 

I need to send Lenovo a bill for my time spent rebooting.  So far i am on my 8th reboot.  In the past, around 5 reboots after winddows update would work.  This time... who knows.

 

Of course it always happens when you have a deadline.

 

Please post back if you have found a better soultion than system restore.

 

Thanks for posting this issue.  More users need to bring this to Lenovo's attention.

 

 

 

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4 Posts

05-21-2013

Mumbai

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  • Message 5 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-21, 5:25 AM

I am facing same problem. Even after system restore it is not working. Any idea which update can be the culprit?

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3 Posts

01-30-2013

Cincinnati, Oh

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  • Message 6 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-22, 11:42 AM

Glad I came across this thread.  My ts was working fine at lunch yesterday, but quit working in the afternoon.  Still wasn't working after a couple shutdowns.

 

Tried shutdown /s from dos and it came back.

 

Weird thing is my update history shows only a definition update from defender yesterday just before noon.   It did the "big" windows update last weekend with no problem.

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2651 Posts

03-21-2012

Malaysia

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  • Message 7 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-30, 8:21 AM
Hi all

Thanks for posting. was reading through this thread and there must be a specific update that's causing this issue. Just wondering do you know which updates that was done prior to this happening?

I'd really like our team to take a look further into this issue and but I will require some information from you though. Could you possibly PM me with the information below as soon as possible.

Machine Type:
Serial Number:
BIOS:

Full Name:
Phone:
Location:
Email:

Another thing is that, has any one tried to factory reset the machine. If you're ok with it I would suggest you to try that first to see if the touchscreen issue eliminates.

Hope to get ur PM and do let me know.

Reagdrs
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4 Posts

05-21-2013

Mumbai

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  • Message 8 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-30, 8:24 AM

I did factory reset and installed everything again.. Working perfectly now.

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2651 Posts

03-21-2012

Malaysia

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  • Message 9 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-05-31, 1:52 AM
Hi Jinesh,

thanks for posting back. Really glad to hear that it is working out.

@ all,

Just want to check if the rest had tried a factory restore of your YOGA. Be sure to do a backup of your files before doing so and let me know of the changes.

If the issues seems to be rectified upon doing a factory restore, The only possible cause for this failure is most probably due to the windows update conflicting with the touch screen. Though very hard to determine @ this point which update is causing the conflict I would suggest you to restore your machine to factory and then set the update to only let you choose what to download for the machine from there is can see if there are any updates that may seem to be conflicting with the touchscrren.

Hope this helps and do post back on the your rresults.

Regards
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33 Posts

01-08-2013

usa

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  • Message 10 of 15

Re: Yoga 13 touch Screen Not Working after Windows update

2013-06-03, 4:03 AM

I did it but still does not help ,

:(

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