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rss70
What's DOS?
Posts: 1
Registered: ‎02-02-2015
Location: US
Views: 6,578
Message 131 of 191

Re: Yoga 2 pro sound problem

I replicated this solution with my Yoga 2.  I inserted the headphones, closed the laptop lid, waited for the sound to stop due to laptop sleep, unplugged the headphones, opened the lid and my speakers worked again.  Definitely a software issue.

phme
Paper Tape
Posts: 2
Registered: ‎01-29-2015
Location: France
Views: 6,565
Message 132 of 191

Re: Yoga 2 pro sound problem

A few days later... for me, this works most times, but not every time. 

Even more bizarre: my speakers suddenly stopped after a couple of hours without problem.

Note that I uninstalled the Realtek driver, so either there are still traces of it (unlinkely) or it's a deeper issue. Firmware on the sound board?

Highlighted
Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 6,532
Message 133 of 191

Re: Yoga 2 pro sound problem

The investigation into these reports has concluded.

 

I appreciate everyone taking the time to provide feedback and work with me as I investigated. My sincerest thanks to Maricat for allowing me to borrow her Yoga 2 Pro as a customer sample.

 

If you have updated your audio drivers and checked your settings yet the headphones or speakers on your Yoga 2 Pro is intermittantly not producing audio, please contact Lenovo Service for support and reference Service TIP SF15-I0002/ HT102554.

 

Thank you,

Boksida
Fanfold Paper
Posts: 9
Registered: ‎02-04-2015
Location: Thailand
Views: 6,483
Message 134 of 191

Re: Yoga 2 pro sound problem

I cannot find the Service Tip on the Lenovo Service website. Would it be possible to post a link to the location?

Community SuperMod
Community SuperMod
Posts: 4,715
Registered: ‎04-25-2008
Location: US
Views: 6,477
Message 135 of 191

Re: Yoga 2 pro sound problem

Call Lenovo support and ask them to look up the service tip. It is not publicly available.
I don't work for Lenovo. I'm a crazy volunteer!
Boksida
Fanfold Paper
Posts: 9
Registered: ‎02-04-2015
Location: Thailand
Views: 6,470
Message 136 of 191

Re: Yoga 2 pro sound problem

Thank you for that. I called Lenovo in Thailand and they have no idea what I am talking about. This tip must be extremely embarrassing to warrant such secrecy.

Boksida
Fanfold Paper
Posts: 9
Registered: ‎02-04-2015
Location: Thailand
Views: 6,396
Message 137 of 191

Re: Yoga 2 pro sound problem

If somebody who has access to Lenovo Support in the US and can tell me what the alleged Service Tip is about, it would be much appreciated.

Thanks
Boksida
Fanfold Paper
Posts: 9
Registered: ‎02-04-2015
Location: Thailand
Views: 6,236
Message 138 of 191

Re: Yoga 2 pro sound problem

I have now contacted Lenovo Support by phone in Thailand and some other place (India?) and they claim to have no knowledge of Amy's alleged Service Tip. Can anybody in the US tell me what it is please?
nickdegel
Paper Tape
Posts: 3
Registered: ‎01-25-2015
Location: United States
Views: 6,219
Message 139 of 191

Re: Yoga 2 pro sound problem

How about just telling use what that service tip is? This process seems rather beaurocratic. Can't you post a link to the service tip?

sevin
What's DOS?
Posts: 1
Registered: ‎02-18-2015
Location: United States
Views: 6,201
Message 140 of 191

Re: Yoga 2 pro sound problem

Amy, 

What is the solution?  I've downloaded the audio driver as directed by this forum.  I need speakers to actually work.  I'm not getting sound with headphones either.  

Thanks for your time to resolve this issue.
/S.

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