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11 Posts

03-09-2014

Gabon

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Refurb Yoga 11...not working right out of box!!!

2014-03-09, 3:11 AM

So I purchased a Yoga 11 when they were on sale about 2 weeks ago. When I turned on the unit the first time everything seemed to work EXCEPT the touchscreen. Anyways I left the unit on for a while and was trying to troubleshoot the unit. I did a restart then on the unit. Before it restarted it started doing some updates. It then restarted and I see the Lenovo sign and below the sign it says "Please wait while we install a system update" . It stayed there for a while (like 1 hr) and nothing. I then powered down the unit and powered it back up. It did the samething. It started with the updates and then went to that screen again. Anyway around this?gain. Any idea WHATs going on?

 

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11 Posts

03-09-2014

Gabon

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Re: Refurb Yoga 11...not working right out of box!!!

2014-04-12, 16:19 PM
I sent the unit in for repair. The firmware was the issue and Lenovo tried to update and couldn't. They had to change the motherboard in order to fix the issue. Everything seems to work now.
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145 Posts

03-11-2012

dc

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Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 3:31 AM
Have you tried running the OneKey Recovery software to restore the Operating System?

You might also want to call and report it to Lenovo immediately and get a case number. I found they are often willing to swap out DOA laptops for another unit.
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11 Posts

03-09-2014

Gabon

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Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 3:44 AM

Yup I already called Lenovo. When I was speaking to them that was the first time I restarted the Yoga. So I was waiting for the update to finish and I just hung up on them. I was planning to call them back. How do you do the onkey recovery software? I did power on and off and got into windows8. I went to device manager and saw some "touch something firmware" flagged down with  "!" mark. I double clicked it and it said the laptop needed to restart for this device to work properly.

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11 Posts

03-09-2014

Gabon

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  • Message 4 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 3:58 AM

So this is what I see under the device manager now. 

 

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11 Posts

03-09-2014

Gabon

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  • Message 5 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:01 AM

 

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145 Posts

03-11-2012

dc

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  • Message 6 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:01 AM
If it were me, my inclination would be to:

1. check for any BIOS updates, install if needed

2. run OneKey Recovery to reinstall Windows

It is easier to do those now before you start installing your software and moving your files onto the machine.
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11 Posts

03-09-2014

Gabon

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  • Message 7 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:03 AM

 

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11 Posts

03-09-2014

Gabon

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  • Message 8 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:05 AM

Ya I havent loaded anything on here. I rolled back the drivers for the touch and its installed properly now in device manager but still doesn't work. I'm call back lenovo and see whats up. **bleep** I don't want to speak to anyone in India.

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145 Posts

03-11-2012

dc

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  • Message 9 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:15 AM
OK, you're going to laugh at me, but I'll say it again: I think you should try OneKey Recovery first. If that doesn't help, then call Lenovo.
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11 Posts

03-09-2014

Gabon

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  • Posts: 11
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  • Location: Gabon
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  • Message 10 of 14

Re: Refurb Yoga 11...not working right out of box!!!

2014-03-09, 4:31 AM
Lollll, hey I did ask how you do that! Alrite I try that. I gotta find the procedure for the onekey thing. If that doesn't work then I will call Lenovo. Thanks for ur help!
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