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04-25-2014

West chester

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Replacement Touch Screen for Lenovo Yoga

2014-04-25, 15:31 PM

My touchscreen cracked- but I bought a $200 insurence policy from Staples, which is where I purchase my computer (and I will NEVER do that again and I don't recommend it). The policy covered accidental damages, such as a cracked screen, but after jumping through hoop after hoop to file a claim, Staples called me saying that they won't fix it becuase it's too expensive, even though I bought insurence. They offered a refund for my computer, but I refused because I adore my Yoga. 

     I'm really hoping someone can point me in the direction of a third party repairer, or even somewhere where I can buy a replacement touchscreen and have someone like Geek Squad install it. Any suggestions?

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10502 Posts

01-02-2010

US

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Re: Replacement Touch Screen for Lenovo Yoga

2014-04-25, 19:04 PM

$200 is a lot to charge for a never-pay insurance policy, I would ask them what sort of accident they do cover? In my experience, a cracked screen is the most common accident. The second most common is a liquid spill, which is more expensive. I would tell them I was going to file a complaint with the BBB. I assume you are in West Chester, PA. (That's the only West Chester I know) Also tell them you are going to file a complaint with the PA Attorney Generals office and if they stick to their story, follow through. BTW, I needed a price once for a similar repair I didn't end up doing, and I found screens ran about $350 from China.

http://www.attorneygeneral.gov/complaints.aspx?id=451

 

http://www.ebay.com/itm/New-Orig-Lenovo-Ideapad-Yoga-13-13-3-Lcd-Screen-IPS-W-touch-and-bezel-04W3519-/141235243270?pt=US_Laptop_Screens_LCD_Panels&hash=item20e246c906

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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1659 Posts

08-14-2011

USA

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Re: Replacement Touch Screen for Lenovo Yoga

2014-04-26, 16:15 PM
Get the refund for the computer and buy yourself another yoga. I would even request for the old machine back, make a OKR image. Then nuck reformat the hdd and give it back to staples for a full refund. Once done, restore the new yoga with the image you made.
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4297 Posts

11-18-2012

US

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Re: Replacement Touch Screen for Lenovo Yoga

2016-12-04, 4:40 AM


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