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DianaLove
Paper Tape
Posts: 3
Registered: ‎09-27-2016
Location: US
Views: 574
Message 1 of 7

Replacement keyboard for Yoga 900s-12ISK

How can I order a replacement keyboard in Champagne Gold????

 

This website is soooo frustrating.  I just want to order a part and no parts even come up!

 

A flight attendant spilled soda on my keyboard and now some of my keys are sticking.  Thanks alot, United Airlines!

 

I'm so frustrated.

Sr Support Specialist
Posts: 7,968
Registered: ‎11-30-2015
Location: PH
Views: 567
Message 2 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

Hi DianaLove,

 

Welcome to the Community Forums.

 

Here is the guide in looking for Lenovo parts and how to order it.

The keyboard goes with the upper case cover as shown in the hardware manual page 56-57 item 2 example part number 5CB0K93814 Upper Case L 80ML BKL Golden US.

 

Check the specific part number for your machine here in the parts lookup page for the upper case and use it to search for parts in Lenovo encompass for costing and availability. With the same part number, you can also compare pricing with other sources like ebay  / amazon etc but check the return options.

 

Hope this helps answer your query.

 

Regards



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DianaLove
Paper Tape
Posts: 3
Registered: ‎09-27-2016
Location: US
Views: 480
Message 3 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

Seriously, why can't I just search using words?  That would be so much easier to search for the computer model number, color, and the part I'm looking for - but with words. 

 

It does not appear that my part is available directly from Lenovo.  And I am not completely sure that the part is what I need it to be.  I can't tell if it's a keyboard or if it's the entire bottom half of the computer.

 

How can I contact anyone???  I tried calling and asked for a callback, but the NEVER called me back.

Sr Support Specialist
Posts: 7,968
Registered: ‎11-30-2015
Location: PH
Views: 415
Message 4 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

Hi DianaLove,

 

Greetings.

 

With OEM parts, it would be accurate tusing part number instead of just the words and description that often gets the wrong part instead of the ones intended for the specific design.

 

You can call in technical support 877-453-6686 or chat during business hours.

The keyboard is part of the upper case and you can privately message me the serial number if needed.

 

Regards



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SeniorGuru
Posts: 2,719
Registered: ‎12-22-2008
Location: CA
Views: 409
Message 5 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

> Seriously, why can't I just search using words?  That would be so much easier to search for the computer model number, color, and the part I'm looking for - but with words. 

 

1. Because sometimes a much more precise description is required to distinguish between similar but not identical parts. In the case of a keyboard there can be dozens of variants that differ by country (keyboard layout), color, backlighting, manufacturer, etc. They all will physically fit into the same system but obviously the customer will have a preference for a specific part number.

 

2. Because technicians usually determine the required part using the Hardware Maintenance Manual for the model they're servicing. The HMM includes a long list of part numbers as well as detailed procedures for replacing the parts. Once they locate the appropriate part number it's much easier to type that into a parts lookup site than type some lengthy textual description.

 

The HMM for your Y900s is here: 

https://usermanual.wiki/Lenovo/Yoga900S12IskHmm201604.378061580.pdf

 

It indicates that you can't replace the keyboard alone. You have to replace the entire "Upper Case" assembly, for which there is a long list of part numbers. Incidentally the HMM indicates this replacement is not something that a customer should attempt on their own.

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
DianaLove
Paper Tape
Posts: 3
Registered: ‎09-27-2016
Location: US
Views: 382
Message 6 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

I need to order the part - whatever that part may be. So I need to talk to someone about what to order and if my part that I want is even still in stock.

If I can't replace the keyboard alone, whatever. Just tell me what @#$%^&*() part I need.

What's it to you if I try to do it myself or hire someone to do it?

That's lovely about how it's "easier" to type in the part number, but it's not easier for me right now.

The "local" repair facilities aren't actual local and are about 120 miles from my home. So I am very frustrated with this process.
SeniorGuru
Posts: 2,719
Registered: ‎12-22-2008
Location: CA
Views: 348
Message 7 of 7

Re: Replacement keyboard for Yoga 900s-12ISK

The "local" repair facilities aren't actual local and are about 120 miles from my home. So I am very frustrated with this process.

 

Please don't take out your frustrations with me. I'm just a Lenovo customer like you. I'm trying to help you. I don't work for Lenovo so I can't take your order, etc.

 

What's it to you if I try to do it myself or hire someone to do it?

 

It's nothing to me. I was simply trying to save you even more frustration by pointing out that Lenovo doesn't consider the replacement of this assemby something that customers can do on their own. They do this not to force you to take the Y900s to a service center but rather because they consider this to be a relatively complex procedure.

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]

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