04-08-2013 11:09 AM
I used my Yoga 13 on my lap. When i repositioned it, one of the keys came off (the 'N'-key). A very small piece of plastic broke of the keycap.
I've searched online for replacement keys, but there are no replacement keys available yet. Does anyone know if the keys from the Yoga are shared with other (Lenovo) laptops or how i can get a replacment 'N' key?
08-23-2016 06:47 AM
You might assume that, but you would be mistaken. When the "D" keycap fell off my Lenovo Yoga 900 for no apparent reason, I contacted Lenovo support today to ask them to send me a replacement key. The laptop is only a few months old and still well within the warranty period, so you would think mailing a replacement keycap would be a simple request. Astoundingly, I was told by two separate support reps, including a supervisor, that I would need to ship my laptop to a service center to have the key replaced, to receive the warranty repair. In other words, Lenovo finds it easier and cheaper to ask me to box up my laptop and ship it to them for weeks than to simply put a replacement keycap in a standard envelope so I can take the 20 seconds it requires to snap it into place.
08-23-2016 10:00 AM
Hi All ,
Based on the hardware manual (page63) the keyboard would be a technican installed part and would have the entire keyboard replaced rather than a single key depending on the warranty aggreement as written for inwarranty service entitlement. This would be different to standard CRU (customer repleaceable unit) part like AC adapter.
This would ensure that parts needed get properly installed by a Lenovo certified tech as per contact agreement. Although it may be a simple fix to some but may be challenge to others. Such action is a contact fulfillment of the service (on legal aspect).
As I see it, better to use your current warranty coverage to your advantage before the warranty ends and have it fully checked for a system tune up (extensibility test) specially if you are noticing other issues.
From the different cases i handled each from different manufacturers and types of users, if one key start to fail (maybe due to stress and strain factor as example), it would be probable that others may follow.
Hope this helps on a different standpoint.