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BlinkingCursor
Blue Screen Again
Posts: 3
Registered: ‎12-27-2016
Location: US
Views: 7,725
Message 1 of 3

Restore Yoga 2 11 To Factory State

Hope you all enjoyed the holidays!

TLDR: How do I restore my Lenovo Yoga 2 11 (S/N: ******06 | MTM: 59417913) to it's original factory state (Windows 8.1 64-bit with preloaded drivers and Lenovo's bloatware, as well as the original BIOS version that came with this laptop)? I don't have the recovery partition or any recovery media, and the warranty has expired. Please help!

Anyway, my Yoga 2 11 has been giving me trouble ever since the dreaded Windows 10 upgrade installed about 6 months ago and now I just need to roll everything back to the way it was when I got it from the store. Here me out: Basically everything was working well with Windows 8.1, but with Windows 10, I've been experiencing various issues. For example, sleep mode doesn't work properly, my battery life was cut in half, the tablet mode doesn't work well, my wifi frequently disconnects aswell as my wireless printer, and the overall the laptop runs slower. So I thought to myself this must be a driver issue, since after all, my laptop is listed on Lenovo's "Windows 10 supported devices". Well I dowloaded all of the Lenovo Windows 10 drivers from my laptop's support page but too bad I couldn't install any of them because they were so bad that the installer wouldn't run no matter what I tried. Then I thought perhaps these issues have something to do with BIOS, so I downloaded the latest version and it updated with no problems. Except all the update did was add another issue, which is that everytime I try to restart the laptop, it hangs on startup and the only thing you can do is hold the power button to force it to shut off. And to make matters worse, a few days later I accidentally knocked it off my desk when I was rushing to school and it stopped working. After consulting with a friend, it appeared the hard drive got damaged so I bought a replacement.

Now the main problem is, this laptop didn't come with a recovery disc because it doesn't even have a disc drive, so it probably had a recovery partition. Well the new drive is blank, so it doesn't have any recovery partition. So my only option was to install a clean version of Windows, but since the product keys aren't placed on machines these days, I had to install Windows 10 because it's tied to the machine after the upgrade. Unfortuantely, the clean install didn't do anything to fix my problems, and it only made things worse because now it's relying only on the drivers that Windows update found. So my question is:

How do I restore my Lenovo Yoga to it's original factory state (Windows 8.1 with preloaded drivers and Lenovo's bloatware, as well as the original BIOS version that came with this laptop)? And yes the warranty expired.

Any help is greatly appreciated, thanks in advance!

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 7,718
Message 2 of 3

Re: Restore Yoga 2 11 To Factory State


@BlinkingCursor wrote:

Hope you all enjoyed the holidays!

TLDR: How do I restore my Lenovo Yoga 2 11 (S/N: *******06 | MTM: 59417913) to it's original factory state (Windows 8.1 64-bit with preloaded drivers and Lenovo's bloatware, as well as the original BIOS version that came with this laptop)? I don't have the recovery partition or any recovery media, and the warranty has expired. Please help!

Anyway, my Yoga 2 11 has been giving me trouble ever since the dreaded Windows 10 upgrade installed about 6 months ago and now I just need to roll everything back to the way it was when I got it from the store. Here me out: Basically everything was working well with Windows 8.1, but with Windows 10, I've been experiencing various issues. For example, sleep mode doesn't work properly, my battery life was cut in half, the tablet mode doesn't work well, my wifi frequently disconnects aswell as my wireless printer, and the overall the laptop runs slower. So I thought to myself this must be a driver issue, since after all, my laptop is listed on Lenovo's "Windows 10 supported devices". Well I dowloaded all of the Lenovo Windows 10 drivers from my laptop's support page but too bad I couldn't install any of them because they were so bad that the installer wouldn't run no matter what I tried. Then I thought perhaps these issues have something to do with BIOS, so I downloaded the latest version and it updated with no problems. Except all the update did was add another issue, which is that everytime I try to restart the laptop, it hangs on startup and the only thing you can do is hold the power button to force it to shut off. And to make matters worse, a few days later I accidentally knocked it off my desk when I was rushing to school and it stopped working. After consulting with a friend, it appeared the hard drive got damaged so I bought a replacement.

Now the main problem is, this laptop didn't come with a recovery disc because it doesn't even have a disc drive, so it probably had a recovery partition. Well the new drive is blank, so it doesn't have any recovery partition. So my only option was to install a clean version of Windows, but since the product keys aren't placed on machines these days, I had to install Windows 10 because it's tied to the machine after the upgrade. Unfortuantely, the clean install didn't do anything to fix my problems, and it only made things worse because now it's relying only on the drivers that Windows update found. So my question is:

How do I restore my Lenovo Yoga to it's original factory state (Windows 8.1 with preloaded drivers and Lenovo's bloatware, as well as the original BIOS version that came with this laptop)? And yes the warranty expired.

Any help is greatly appreciated, thanks in advance!


Hi BlinkingCursor,

 

You can obtain the recovery media from HERE. It doesn't matter if the machine is in warranty or not, the support line will be able to direct you to the correct place to purchase the media.

 

Unfortunately the BIOS can not be rolled back.

 

Hope this help you and let us know how you get on


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BlinkingCursor
Blue Screen Again
Posts: 3
Registered: ‎12-27-2016
Location: US
Views: 7,559
Message 3 of 3

Re: Restore Yoga 2 11 To Factory State

Thanks for the reply. I have contacted Lenovo by phone, however it is ridiculous that none of the "Contact Us" pages showed me any phone number. I had to find it through google.

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