02-22-2019 08:36 AM
My Yoga 910-131KB Laptop periodically displays ghost images (please see attached pictures). I could be reading, web browsing, watching a video on youtube or netflex and suddenly whatever is being displayed will freeze on the screen. The frozen image is tanslucent so sometimes I can see through it and continue using the laptop, but other times it makes using the laptop extremely difficult (like reading and typing).
I have tried using different browsers (Firefox, MS Edge, and Chrome) and closing/reclosing the laptop but the issue keeps happening. Sometimes the ghost image goes away spontaneoulsy, but most of the time I have to reboot it several times to clear some of the ghosting. I love the laptop, but sometimes this bug makes it unusable. I have never dropped, spilled liquid, or damaged it in any way. It was new when I brought it. Can anyone please give me any suggestions? I am not super-tech savvy, so any advice is appreciated.
02-22-2019 09:01 AM
First, a few questions. Is everything up to date? Use Lenovo Vantage to make sure drivers and BIOS are the latest available.
Second, which Windows version are you running? 1803? 1809?
02-22-2019 01:49 PM
Was it doing this prior to installing 1809? 1809 is blocked from the 910, among other makes and models. It should not have installed on its own. I'd suggest rolling back to 1803 if you can, or doing a factory reset.