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4 Posts

12-07-2012

Denmark

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Some keys stopped working on Yoga 13 Keyboard

2012-12-07, 10:39 AM

Hi,

 

I recently bought a Yoga 13 with 4 GB RAM. After upgrading to 8 GB RAM, following keys are not working anymore:

 

R, T, F, G, V, B

 

The keyboard is properly attached to the machine. I have tried to call Lenovo(DK) support twice and they told me that they can not and will not help me because I changed the RAM myself. In fact, they even didn't want to talk to me, they hang up on me! Is this really how Lenovo customer support is supposed to be? I work with IT and have never experienced something like this before.

 

Anybody knows what I can do from here? If anyone from Lenovo team is reading this, please reply where I can get some help.

 


Thanks

 

Mdsr

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4 Posts

12-07-2012

Denmark

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  • Message 2 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-10, 12:40 PM

Does anybody know if i can get a new keyboard for the Yoga 13 and from where?

 

Thanks.

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33 Posts

11-28-2012

US

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  • Message 3 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-10, 22:10 PM

Does it work if you put the 4GB RAM back in?

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4 Posts

12-07-2012

Denmark

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  • Message 4 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-11, 8:03 AM

No. Putting the 4 GB RAM back doesn't change anything. The keys have just stopped working. I showed it to a PC repair service guy. The keyboard is fine and the cable is attached properly. But those six keys in the middle just doesn't work anymore.

 

 

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33 Posts

11-28-2012

US

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  • Message 5 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-12, 5:58 AM

Did you follow the instructions on removing the keyboard in the service manual? Maybe the key contacts got messed up while pulling it out?

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33 Posts

11-28-2012

US

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  • Message 6 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-12, 6:01 AM

Here is the link to the Yoga service manual:

http://download.lenovo.com/consumer/mobiles_pub/ideapad_yoga13_hmm_1st_edition_oct_2012_english.pdf

 

Maybe you can figure out the part number for the keyboard and order a replacement...

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4 Posts

12-07-2012

Denmark

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  • Message 7 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-12, 8:11 AM

Thanks. Do you know where I can order a replacement from?

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226 Posts

10-08-2012

md, us

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  • Message 8 of 8

Re: Some keys stopped working on Yoga 13 Keyboard

2012-12-12, 13:13 PM

just ask lenovo to send you a new keyboard. replacing it is trivial

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