English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

9 Posts

12-20-2016

GB

12 Signins

82 Page Views

  • Posts: 9
  • Registered: ‎12-20-2016
  • Location: GB
  • Views: 82
  • Message 1 of 16

Sound stopped working- Lenovo Yoga 710

2017-01-14, 10:52 AM

I have only been using this laptop for one month. Last night it had an update and when I tried to us my laptop I noticed the sound isn't working at all. When I tried trouble shooting, the system couldn't detect a problem. Please could you help?

Thanks 

PR

Solved! See the solution
Reply
Options

2246 Posts

04-17-2014

US

3317 Signins

40190 Page Views

  • Posts: 2246
  • Registered: ‎04-17-2014
  • Location: US
  • Views: 40190
  • Message 2 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 16:31 PM

Try reinstalling the audio driver first: 

 

11 inch Yoga 710: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/yoga-710-11ikb/downloads/DS118551

 

14 & 15 inch: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/yoga-710-14isk/downloads/DS112959

 

Since this issue occured after a Windows update, you can always go back to an earlier build. If the above steps doesn't work, then search "Reset" on Windows Search. Next, click on "Reset this PC". After that, you'll see "Go back to an earlier build". 

 

Hope that helps. 


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelinesbefore posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it ever was before!
The 'Search' function is currently down. In the interim, please get help through browser searches.

0 person found this solution to be helpful.

This helped me too

Reply
Options

9 Posts

12-20-2016

GB

12 Signins

82 Page Views

  • Posts: 9
  • Registered: ‎12-20-2016
  • Location: GB
  • Views: 82
  • Message 3 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 16:53 PM

Hello and thank you so much for the help! 

I installed the driver and the audio is working again!

 

Reply
Options

2246 Posts

04-17-2014

US

3317 Signins

40190 Page Views

  • Posts: 2246
  • Registered: ‎04-17-2014
  • Location: US
  • Views: 40190
  • Message 4 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 16:54 PM

Awesome, glad that helped!


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelinesbefore posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it ever was before!
The 'Search' function is currently down. In the interim, please get help through browser searches.
Reply
Options

9 Posts

12-20-2016

GB

12 Signins

82 Page Views

  • Posts: 9
  • Registered: ‎12-20-2016
  • Location: GB
  • Views: 82
  • Message 5 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 16:57 PM

I was wondering if you could help me with something else? Whenever I play any audio out loud, the quality of the sound is awful and produces a crackling noise which is very annoying. Is there any way of solving this problem? 

Reply
Options

2246 Posts

04-17-2014

US

3317 Signins

40190 Page Views

  • Posts: 2246
  • Registered: ‎04-17-2014
  • Location: US
  • Views: 40190
  • Message 6 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 16:59 PM

Try restarting after the driver install.


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelinesbefore posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it ever was before!
The 'Search' function is currently down. In the interim, please get help through browser searches.
Reply
Options

9 Posts

12-20-2016

GB

12 Signins

82 Page Views

  • Posts: 9
  • Registered: ‎12-20-2016
  • Location: GB
  • Views: 82
  • Message 7 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 17:00 PM
Done that already
Reply
Options

2246 Posts

04-17-2014

US

3317 Signins

40190 Page Views

  • Posts: 2246
  • Registered: ‎04-17-2014
  • Location: US
  • Views: 40190
  • Message 8 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 17:05 PM

Was it like this before the Windows update? 


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelinesbefore posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it ever was before!
The 'Search' function is currently down. In the interim, please get help through browser searches.
Reply
Options

2 Posts

01-14-2017

US

4 Signins

36 Page Views

  • Posts: 2
  • Registered: ‎01-14-2017
  • Location: US
  • Views: 36
  • Message 9 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-14, 17:12 PM

wrote:

I was wondering if you could help me with something else? Whenever I play any audio out loud, the quality of the sound is awful and produces a crackling noise which is very annoying. Is there any way of solving this problem? 


Try disabling the Dolby Audio app.  It should have a tray icon you can right click to disable their processing.

 

I think the dolby audio effects are awful and uninstalled the software entirely.

Reply
Options

1 Posts

01-15-2017

US

1 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎01-15-2017
  • Location: US
  • Views: 10
  • Message 10 of 16

Re: Sound stopped working- Lenovo Yoga 710

2017-01-15, 22:01 PM

Hello!

 

I have a similar problem! I have had mu speakers cut out after the last update yesterday, so i installed the driver for audio from the link, HOWEVER, now i have a different problem!!!! the computer speakers and headphones work at the same time when the headphones are plugged in, AND the headphones produce a flat sound with no bass whatsoever. The realtek driver says that my headphones are a microphone when plugged in....

 

I installed the realtek driver, i had Intel high def driver previously on my 710 15inch, maybe that is a problem? but i cannot find the inter high def audio driver anywhere. 

 

Could someone help? i got the computer a few weeks ago and this is rather disappointing!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save